Civello (Queen Street) Reviews - Toronto

4/5
85% OF CHICKS DIG IT
13 reviews
Ranked #39 out of 327 in Hair Salon (Toronto, Ontario)

Civello opened its first location at Rosedale back in 1989 with a mission to inspire guests to nurture and protect themselves and the environment. There are currently three locations in Toronto and one in Oakville. Civello is a leading Aveda lifestyle salon and spa and a beauty & wellness resource centre. Go to their website http://civello.com/ for more information.

Address: 269 Queen Street West
Toronto, Ontario M5V 1Z9
Phone: 416.977.7755

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1.5/5
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Service

Recommended? Fugheddaboutit!
November 05, 2015


A few weeks ago I had my hair done for a wedding by Gabo. My hair is naturally curly. The next day when I washed my hair, the consistency of my hair completely changed and my curls had almost disappeared. A lot of my hair was suddenly straight, which has never happened to me before. I called that week and left a message for Gabo to call me back. Despite the fact that I was quite upset about my hair, I said I wasn't mad and just wanted to know what was put in my hair or if he had any suggestions. He never called back. Over the next couple weeks I called back 2 more times and he never called me back and was very unprofessional. It has now been 3 weeks and my hair is a mess. I have had curly hair all my life and now it looks completely different. If you even bother to go to Civello on queen west, don't ask for Gabo.

4.5/5
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Recommended? You Betcha!
February 09, 2014


I wanted to make a drastic change from super long hair to just under my chin. When I wanted a consultation, they were very professional and knowledgeable about what I described and when I got my hair cut by a different stylist (my original consultation stylist went away for a month!), she did an amazing job!

With 3 floors of space to work with an excellent service, I'm looking forward to my next appointment!



4.5/5
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Recommended? You Betcha!
August 07, 2012


I've been looking for someone who can highlight my hair properly for years. I "broke off" with my regular stylist a while back and have been on the hunt ever since. There's barely an upscale salon in Yorkville that I haven't tried - and HATED! Hair included.

Anyway, I finally decided to venture out of Yorkville and took the subway to Queen West - and Civello. I had read a review that said Alana was a great colorist, especially at "natural, fine" highlights. I have very fine hair, and lots of it. It's naturally a dirty blonde and I like to get it brightened up as subtly as possible. To do it properly takes a lot of work and time. But Alana was great. She was friendly and fun to talk to without being overly chatty. If convo ran out, it wasn't awkward - she seems too comfortable in her own skin for that. She was warm AND cool ... plus I loved her tattoos.

We decided on doing my whole head because it had been so long. She was amazingly fast considering all the foils she had to put in. But I was also impressed with how neat it looked. I mean, since when can a girl look half decent with her hair covered in folded tin foil? Just saying.

The end result is this: they're the best highlights I've ever had! Natural, soft, brightened but not brassy. Two tones keep it contemporary without looking striped. I'm more satisfied with this shade than I've been in a very looooong time. Plus - yes - I did get a quick, relaxing massage while the color was setting. There was even a cutie wandering around with handcream asking if we wanted hand massages. I passed but the other clients seemed to enjoy it very much. It looks like the kind of place you can get spoiled quite easily.

Bottom line - I've got a new highlight BFF. I'm even going to book a cut with a stylist Alana recommended. Will keep y'all posted.

Overall the place has a great energy. It's trendy and busy with a wide variety of clients. All the staff - and there are a lot of people working here - were so friendly and polite. It's well organized, considering it's so large, and - as I said - I'm thrilled with what Alana did. It would get a 5 - except that it's not really a "chi-chi" place - it's funkier than that. Plus they have all the latest magazines - and more than one copy to go around. Meaning you don't have to get stuck reading about what Gwynneth wore to Fall Fashion Week ... in 2010. So ... yay!

3.5/5
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Recommended? You Betcha!
April 26, 2010


So I went and had my first cut and colour at Civello (after reading reviews for it on Chick Advisor, of course!) I was getting a really drastic cut (about 6 or 7 inches off) and I first went in for a consult with a stylist and colourist. I showed them the example picture I had, and they told me how they would cut it and what would work with my hair etc.....The consultation was free, and I made my appointment and left feeling pretty good about the cut. I went back the next day and Mia (the stylist I'd consulted with) got to work. She didn't talk that much about anything except what she was doing with my hair (she kept me very informed throughout, and before she put my hair in the ponytail and cut it off, she asked me if I was sure, and if I was okay which I thought was considerate.) Anyway, i was glad she wasn't too chatty because I often feel that hairdresser/client chat can sometimes be forced and really awkward. It's fine once you've seen them a few times and have a relationship, but for the first time, it's awkard if they just ask you a million questions about your life. Mia was very careful about the cutting, and did a really good job with the layers and blow dry/flat ironing - it looked just like the picture I had brought in.

Colleen did my highlights, and she was also very good. I had never had highlights before, and I wanted to make sure they were subtle, but that it actually made a difference in my hair colour. I got exactly what I wanted, and I found that Colleen was really friendly, genuine and easy to talk to.

In terms of the price, it was way more than I ever pay to have my hair done, but I knew that going in. Because it was such a drastic cut, and my first time with highlights, I wanted to make sure I had quality people working with my hair and I definitely received professional, high quality treatment. Also, an extra bonus was that they gave me a gift card for $10.00 off my next service because I was a first time client. All in all a very good experience at Civello - I would certainly recommend it, especially if you're getting a totally new style and/or colour.

3/5
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Recommended? Fugheddaboutit!
February 14, 2010


OKAY! SO, the first time i ever went to civello was a couple of years back. I got a haircut by an advanced stylist who supposedly knew Asian hair cause she herself was Asian, makes sense right? Well basically the only thing she did differently being an Asian hair stylist was telling me that all the styles i wanted i couldn't get cause my hair wouldn't comply. She said that it was impossible for me to have side swept bangs because Asian hair is not as light as Caucasian hair. This proved to be not true because i than went to TONY&GUY;and got beautiful side swept bangs. Anyways so the first time i went to civello and got this stylist my hair cut was OKAY. I wasn't totally stunned by it, espically for paying 70 tax and tip but i was in a good mood and she didn't do anything horrible either so i was content.

TODAY i went to get a haircut by Jessica, a stylist, so she was cheaper 60 tax and tip. My hair before i got it cut was at chest length and i LOVED IT. I've been growing it out for a year cause i had it cut up to my chin before and my prom is this year so i forsure wanted to stick with long hair. The only thing was that my hair was dead at the ends and i wanted to get some layers added into it, LONG LAYERS. Doesn't sound SO difficult does it? I first came in and she was prompt to meet me, that was good and than she asked me what i wanted, i explained to her that it was IMPERATIVE that my hair be kept long and if it had to be cut shorter than i would only do an inch (enough to get rid of the dead ends). I showed her a picture that a brought in (my hair before it was cut actually looked alot like the picture just no layers). She looked at it briefly and said "ok" and washed my hair. she wasn't really talkative, looked quite young. I thought she was proberly new but i was willing to give her a chance. She said that she was going to cut my hair dry, so she spent 20 mins blow drying my hair (turned out flat, odd as when i blowdry my own hair it was volume) So she started cutting, and cutting, and cutting, and cutting. and pretty soon i saw her cut HUGE chucks out of my hair. I couldn't help it, im usually composed but my jaw LITERALLY DROPPED OPEN. I told her i was scared cause it looked like she was cutting alot, she said that she was cutting my layers only and that i wasnt losing any length at all. i trusted her STILL CAUSE I AM JUST THAT NIAVE. she snipped and cut here and there, it pretty much seemed REALLY RANDOM. 20 mins later she looked in the mirror and talked to me for the FIRST TIME SINCE THE "OK" and asked what i thought. I didnt think she was serious at first, my hair was flat and didn;t have any definitoon. i meekly said " yeah i like it!".....but said maybe some more layers at the front so she layered my hair a little bit and than VIOLA DONE. MY HAIR WAS CUT 3 INCHS AND I WAS MORTIFIED! BUT i still smiled and said that i liked it. It's not that the haircut is horrible, but WORST IT WAS PLAIN. I came in with sexy long hair that needed some layers and i came out looking like a CUTE 10 YEAR OLD WITH AKWARD MID LEGNTH HAIR (WE ALL KNOW THE AKWARD PART)! I still gave her a 5 dollar tip cause i felt so bad. I FELT BAD! I am STILL FUMING. After she cut it THAN she thought to ask me if it was too short, MAYBE SHE SHOULD HAVE ASKED ME BEFORE SHE CUT IT! WHAT WAS SHE GOING TO DO?! SUPER GLUE IT BACK ON?!?! I am not saying that the whole studio is too blame but i am never going with that stylist again, she seemed new, unsocialble, and seemed like she wanted to get the job over fast rather than make her customer happy. I was not impressered. THE DAY BEFORE V-DAY TOO! I just cant wait for 3 months to go and pray that my hair grows back :(.

4/5
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Recommended? You Betcha!
April 19, 2009


I've been getting my hair cut with Tailor at Civello Queen for the past 2 years and she does a great job everytime.
My hair is a bit strange, really curly but the bottom layer is more straight with a bit of wave. I've gone to a bunch of other stylists who didn't take the time to get to know my hair and ended up with horrible hair cuts (curly part up around my ears, straighter bits down around my shoulders - not good!). Tailor usually cuts my hair dry so it looks great dry and really works with my curls.

5/5
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Recommended? You Betcha!
January 14, 2009


I have tried out all the Civello salons in the city, and have found that the Queen Street location wins every time. The ambience is relaxed, and the stylists and colourists are really well trained. I've been seeing my colourist, Jordin, for a good five years now and she absolutely rocks. No matter how insane my requests - ("So...can you take me from brunette to blonde TODAY?!!!" or "I think I'd like to try blue streaks"), Jordin has always been able to accomodate my silly whims with the highest level of skill and taste.

4.5/5
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Recommended? You Betcha!
April 25, 2007


I believe Evelyn and Charles has great staff and are very curtious. Some stylists maybe over priced but you have to understand that this is a art for them, not just a hobby. They take pride in what they do, and there needs to be value to that $$

4/5
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Recommended? You Betcha!
April 04, 2007


I met up with my expecting cousin this past Tuesday because she wanted me to be there for some hair support. She's been wanting bangs for a realllly long time and decided this was it. The ambiance is great and the girls at the front greeted me right away. The stylist that cut my cousin's hair was Jason and he was so super nice. My cousin asked me my opinion on what she should do and Jason was actually open to hearing what I had to say, but I of course added that he is the hair stylist and will know way more than me. I hate stepping on anyone's toes especially since I'm a make-up artist and get a lot of customers that think they know better. I asked him if he thought anyone would be free to do a brow waxing and he recommended Tara right away! I checked to see if they had an opening with her and with my luck they did. I had let my brows grow in so much it had lost its shape.

Tara was really nice and asked me each time she ripped my hair off if I was ok. I thought she was very knowledgeable and professional. She definitely deserves the following she has. The only thing that kind of annoyed me is that she asked me my age because she assumed I was in high school or something. I know I look young and Tara's not the first one that's asked me that. It just bugs me because if I was a woman that looked older would she still have asked me my age? Just because I look young what gives people the balls to ask someone's age especially a woman because a woman never tells lol. I do most of the time though just so I can see the shock on people's faces. At least it gives me hope for when I'm 40!

After my cousin's hair was beautified (Jason decided because my cousin has a cowlick bangs would not work for her), he offered a free make-up touch-up using Aveda's make-up line (prior to having her hair done she got a head and shoulder massage!). He was really sweet and answered all my questions in regards to what his favourite product was, what spring colours he would recommend for her and if there were any other products he would recommend from the line. I must say, he's pretty damn good with applying and blending make-up with a sponge and q-tip! They don't use brushes for sanitary reasons (MAC does but we make sure we always clean our brushes!). My cousin was tempted to buy the lavender scented liquid gel he used on her hair and I was tempted to buy the smoothing serum (forgot name), but we thought we'd test it out and see how our hair held up in the rain storm that was coming our way.

I'd definitely go back because the prices are decent (junior stylist is $40, manicure is $30) and it's still a trendy salon/spa. I also love the location because I usually spend a lot of time on Queen St. I also love Aveda hair products so you can't go wrong with that. The staff all seemed nice and professional.

4/5
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Recommended? You Betcha!
February 19, 2007


While I haven't had my hair cut at Civello on Queen, I do use the brow waxing services of Tara (resident brow artiste) on a regular basis. She takes the time to study your brow and facial structure, and customizes your brow to suit you. Tara's super-friendly and great at what she does. The wax used at the salon is very gentle and doesn't require cloth strips, so you'll never experience the level of pain, soreness or redness that you might get at other salons. If you're in the market for a new brow design, I highly recommend an appointment with Tara. Brow design is $25, and brow maintenance is $15. Note that brow maintenance is only applicable when service is rendered within 2.5 weeks after your initial booking; otherwise, it's the full design fee.

These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.