I've been a mac user since I started using computers because thats what my parents had in the house. I am a strong believer of the product but since Apple has become so popular, their service has gone downhill.

I stand by Apple products but if you really want service go to an independent Apple retailer in the city. The service is quick, they have the same prices and selection and they are very knowledgeable. Not only is the Apply Store more expensive for service, it takes them much longer to get you your computer back.