Limited selection

I did not place my order with Sobeys Voila.

After going through their site and reviewing the products I was disappointed that there was little to no selection of organic items.

I would rather group my order with another retailer that can provide organic selection.

Thank you for the opportunity, but it was not a right fit for me.

Pricey

I received a voucher to try this service out. Unfortunately after trying to purchase my regular grocery items through voila I found that the products were very expensive. All the produce was much more expensive than its competitors. There is also no option to price match so there is no way I would use this service.

My order was cancelled

Unfortunately, my order got cancelled. I tried changing my time slot while the order was still open for editing, however, for some reason it didn't save the changes. The delivery guy called at the original time and I advised him that about the rescheduling but told him that if they have the items ready I will arrange the delivery to be received . Few minutes later I got an email saying that my order was cancelled. I called the customer service right away to fix the issue and undo the cancellation. However, this is the part where I was deeply disappointed as they were not helpful at all. I was told to place the order again online but the prices have changed for most of the items as the sale has ended. I tried explaining the issue but the customer service agent wasn't able to do anything about it even though I called within minutes of cancellation. As everyone else mentioned, the options are limited online and then customer service was not helpful at all so I decided not to place another order.

This service is not worth the money. Sobeys is right next to my house so for me this service is useless. Also can get better quality product and groceries by going to the store.

Selection not available

While the concept of Voila sounds great and the advertising has been really well done, I’m going to explain why I didn’t end up actually Using my discount or ordering anything from this new service. I was very excited to try this service, I have tried other grocery delivery and pick-up options in the last few months, and delivery times are always a challenge. The opportunity to have 1-hour time slots along with Sobey’s quality and selection I thought would be great. So I used the provided links and started looking for my first item, butter. No butter to buy except for $7.49 specialty butter - double the price of regular butter. Ok so into the next item on my list, yogurt. Only 3 types of yogurt came up and no, small portion options were available. And that was the end of that, since I already had to go out shopping, I gave up and completed my shopping somewhere else. I have learned that their website now contains more options, and is fully stalked, but that was not the case the day I tried to create an order. I truly hope they can get their website to be consistent with the quality and selection their brick and mortar stores provide.

Sincerely, Shari Franolla

Too many hassles in ordering

I live near a Sobeys store and I end up shopping from there at least once a week. I was excited to see an option to try out online delivery using a discount coupon. However, I was rather disappointed with the entire process. First, the options for items is very limited online versus offline. I couldn't find a lot of products I was looking for (note that I am able to find these at the store). Second, the delivery charges were quite high. Third, I was not able to use the code. I decided to not go ahead with the order.
While I shall continue to shop from Sobeys physically, I am not sure I'd try the online delivery again.

Not a big fan, over priced.

I tried using my voila code and was super excited to do so.
They had some cool options to pick food from Farm Boy, Sobeys, Challo and Well.ca
I was looking forward to placing my order.
While shopping the first thing I realized that things are SUPER over-priced. Once I was done, I looked at my cart and had 27 items for over $100....and most of it was vegetables and fruits.
Then trying to check out MANY of my items were not available for the date I wanted delivery. So I changed the date multiple times and still the same issue- items not available for time slot chosen.
So I gave up. It's unfortunate but it was not worth the money or the time.
I think they need to really look at the prices and ensure items are available. Nevertheless, I probably wouldn't try this again to face disappointment once again.

I'll be sticking to Walmart delivery.

Voila was very 50 50 for me
For starters, my free voila code did not work. I had to phone and there was a 30 minute phone call on them trying to figure out the situation. At that point i had said forget about it, i dont need the orded and only THEN they decided to give it to me.

I live in an apartment. the delivery driver was too lazy to bring my items up (like every other provider does) so i had to make a few trips up and down to get my items.

Finally, while unpacking. I noticed the sour cream and almond milk they sent me were expiring the next day. All in all, awful experience all together and i will stick to groceries with Walmart.