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4.4/5
694 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca

    4.5/5
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    Recommended? You Betcha!
    October 09, 2020
    Ontario, Canada

    Sobey's grocery delivery is great!!!

    I received a $25 off voucher to order my groceries online from Voila and it went very smoothly and there were many time slots available. My groceries were delivered on time as stated and I was contacted when driver was on the way. He communicated which bags were to be refrigerated and not which was helpful upon delivery. Only negative I would say is product availability online with many products ...they were not available. Also, my meat products...seem like they don't look exactly fresh...one kind of dark looking so I'm scared if its bad or not. All in all went smoothly and very convenient.

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    4.2/5
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    Recommended? You Betcha!
    October 08, 2020
    Ontario, Canada

    Love that everything's in stock!

    Voila is an amazing delivery service that brings quality food to your door. I was super pumped that even though Voila is by Sobeys, you can ALSO get some Farm Boy products (which are FANTASTIC). A big thing for me when ordering groceries for delivery is that I almost ALWAYS get a substitution for at least one of items because they're out of stock. Not with Voila, this was my first order where I got everything I wanted. This is because it all comes from a warehouse not a store. If it's online, it's available.

    In regards to delivery cost it's quite fair and is definitely on the cheaper end of grocery delivery. Food cost, however, is relatively high.

    In terms of the organization of Voila's website/ordering page, I felt it was very well organized and easy to use.

    I was also unhappy with delivery wait times, we are in a world of same day delivery. There are delivery services that provide this and it was disappointing to see Voila's wait time was about 2 days away.

    Groceries were delivered on time and packaged nicely. Delivery driver respected social distancing, which is important during this pandemic).

    Overall, once the food arrived I was happy I used Voila, just wished it had got there sooner and a little cheaper.

    Updated On: October 08, 2020

    UPDATE to add: I did receive a discount for using Voila as part of a Product Review Club campaign.

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    4.0/5
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    Recommended? Fugheddaboutit!
    October 06, 2020
    Canada

    Expensive service but nice

    I received a discount to use this service from ChickAdvisor. Unfortunately I think Sobeys is an expensive grocery store so it wasn't really much of a discount in the end.

    It was quick. I ordered my groceries at 7pm and had them delivered the next morning before 10am. The driver was very pleasant and courteous and contacted me 15 min before arrival to confirm.

    One thing I didn't appreciate was that I couldn't order all the groceries I needed. Some items were out of stock (like celery??) so I still have to go back to the store to get some items. Not that convenient after an expensive delivery ($8 fee).

    Wouldn't use this service again. I can easily go to the store myself.

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    4.8/5
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    Recommended? You Betcha!
    October 05, 2020
    Ontario, Canada

    Loved the service!

    I really loved the idea of having my groceries delivered to me!! Skip the line ups in this crazy times and order through VOILA BY SOBEYS!! What impressed me the most was the whole process- From the time you send up your online order to the delivery process. everything was so User friendly, simplified and processed on proper times. I was amazed to know their groceries are packed by robots which means minimal point of contact- who wouldn't love that at this time. You receive a phone call when the driver is on route for your home and all the bags are dropped to your front door. Even the bags were packed to separate the ones that go in freezer versus the fridge and pantry ones. I really loved the whole experience and would definitely order again.
    PS. I did receive a discount as part of a Product Review Club offer.

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    3.7/5
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    Recommended? You Betcha!
    October 05, 2020
    Ontario, Canada

    Convenient Groceries!

    During this time (COVID), having your groceries delivered is a great option and it is awesome that Sobeys now offers option! The site was easy to use and the delivery was quick! Overall I still prefer the in-person grocery shopping experience to pick out the preferred produce however this is a good option for busy families!

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    2.7/5
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    Recommended? Fugheddaboutit!
    October 05, 2020
    Ontario, Canada

    Cannot deliver in some areas

    Sadly, I could not complete this offer because Voila by Sobeys does not deliver in my area. I tried inquiring over the phone as well but they are limited on shipping to specific places at the moment.

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    3.8/5
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    Recommended? You Betcha!
    October 01, 2020
    Ontario, Canada

    Grocerys To Your Door

    An easy way to shop and not pick up those extra items as you browse the aisles. The only downside is you don't get to hand pick the items so if your picky with your produce this might not be for you. Overall I great way to shop while in the middle of this pandemic. I will continue to grocery shop online.

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    4.8/5
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    Recommended? You Betcha!
    September 30, 2020
    Ontario, Canada

    Amazing delivery service!

    I have used Voila by Service three times and have found it to be the best grocery delivery service available in the GTA. With the second wave of the pandemic, I am using the service more and more to do my weekly shop. Their customer service is excellent, and I like that you can modify your order after it has been placed. Overall I would recommend this service! The delivery fee is worth it considering the time-saving and convenience!

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    5.0/5
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    Recommended? You Betcha!
    September 29, 2020

    Amazing delivery service!!!

    I have used their service during the early months of the pandemic of Covid and I must say that I am very impressed with their service and will use it in the coming winter months! I have used their service at least 3 times and each delivery was done in a professional manner and would highly recommend their service to anyone looking for a fast and efficient delivery!!!

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    5.0/5
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    Recommended? You Betcha!
    September 29, 2020

    Impressed with the professionalism of the driver and easy website nagivation

    1) Easy to navigate the website to order
    2) Sale items were under their own tab
    3) Some items were available from Freshco, Farmboy and Well.ca
    4) Individually wrapped/ packed
    5) Grocery was delivered on the day and within the time slot I selected.
    6) I received a call when grocery was on the way
    7) Driver handled my grocery with proper protection gear (mask/gloves).
    Overall, I was pleased with my experience.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.