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4.4/5
720 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    September 19, 2021
    Ontario, Canada

    1st Time Voila Buyer

    I have to say, the prices are slightly higher than the average store BUT very worth it for the quality and freshness I just received today. On time delivery and friendly driver! Honestly, I'm impressed! I will definitely buy again. Thank you!

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    3.5/5
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    Recommended? You Betcha!
    Anonymous
    August 10, 2021

    Smaller value pack sizes. No 10lb onions or potatoes but good quality produce and meats. Website is fast and smooth. Delivery prices are on par but Delivery windows are wider (good for shift workers)

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    0.5/5
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    Recommended? Fugheddaboutit!
    August 06, 2021
    Ontario, Canada

    Voila SUCKS

    Thanks for nothing.
    You guys need to get your heads out of your asses...and take care of your customers A LOT better.

    I don't know who is running things over there....but you guys suck when it comes to Voila.
    What exactly is '....cancelled for unforeseen issues'. And why are your supervisors so ill-equipped to handle a simple question?
    Why should customers have to call in to see what the issue is?

    First time voila user, and LAST time. You guys need help prioritizing customers support, and stop giving bs excuses for the incompetence of your business model.
    I don't know who created that business model....but they suck too.

    If these cancelations were all because I have a US phone number.....then perhaps you need to tap the brain trust over in the IT dept and have them make it IMPOSSIBLE to include a US phone number on the website.

    Simple fix - but you guys won't do it because it's too simple and easy.

    Pathetic first and second experience.
    Not really into dealing with nonsense. I can't wait until InstaCart is avaliable in my area - they've ALWAYS taken care of their customers.

    Eat shit Voila. You guys are the WORST!

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    5.0/5
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    Recommended? You Betcha!
    Anonymous
    August 04, 2021

    i have tried all of the hone delivery services and Voila exceeds them all from quality, service and value. The website is so easy to use and makes ordering a breeze. the fact that you can amend your order up to the day before is also a notch above other services.

    you also get to pick the time for your delivery - right down the the hour and they call before they arrive to let you know they will be at your home

    and did i tell you they have Farmboy!

    and once there was a mistake with our order and they went above and beyond to correct it - more so than anything i have experienced in customer service

    Voila has clearly knocked it out of the park with this - i can't think of anything i would add to make it better

    clearly they have thought of everything.

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    2.7/5
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    Recommended? Fugheddaboutit!
    Anonymous
    June 19, 2021

    It took longer to pick up my order than it would have for me to simply walk around the store and get it myself. I was in the parking lot waiting for an hour. There was only 1 guy working and was very behind. This system was very disorganized and cannot compare to the Superstore’s level of service. Will never use Voila again!

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    5.0/5
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    Recommended? You Betcha!
    Anonymous
    June 15, 2021

    During this pandemic I was forced to use a different platform for grocery delivery as this was not available. It finally became avaikable in my area and I will not use any other service. Voila is the one for me. Everything is packaged perfectly, salad kits & produce is deliver fresh! I love the phone call 5 minutes before arrival so my groceries do not sit on my porch melting or dropping into the unsafe temperature zone.

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    2.2/5
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    Recommended? Fugheddaboutit!
    Anonymous
    June 11, 2021

    Amazing service, with great produce items. They let you know what items are not available for delivery times. When you subscribe to the monthly fee for delivery, all of a sudden produce items are not available on your days. It’s pretty ridiculous!

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    5.0/5
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    Recommended? You Betcha!
    May 27, 2021

    I got this offer few months ago but I completely forget to show my review! I already used the service by Sobeys few times. It really saved me visiting store. I must say fresh produce was good quality zero disappointment. I use flyer and order as per family needs. It’s so easy to buy gluten free stuff sometimes it’s hard to locate stuff in actual store.

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    4.8/5
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    Recommended? You Betcha!
    May 12, 2021
    Ontario, Canada

    Great Convience When Shopping!

    I love the Voila by Sobeys service, as it provided a fun and convient way to shop. I was able to purchase all of my essential online and it was delivered directly to my door! I love this new innovative concept that I recommend everyone tries!

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    5.0/5
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    Recommended? You Betcha!
    Anonymous
    May 05, 2021

    Just did my first order with Sobeys/ Voila. Top features that stood out:
    1) extremely competitive prices.
    2) extremely reasonable delivery charge
    3) pleasant delivery driver

    And the most important reason I am ditching Metro and now using Sobeys/Voila .... they continue to pay their hardworking employees the “hero wage”! Kudos to you Sobeys

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.