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4.4/5
876 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    0.8/5
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    Recommended? Fugheddaboutit!
    May 31, 2022

    Your groceries delivered. Just like that.

    Be aware that Voila grocery delivery is a complete scam. They deliver not fresh products and deceive. Today I received my first small ($75) delivery order from Voila. Please look at the picture. In a bag of oranges, 2 oranges were rotten and 1 orange was completely smashed. Look at these two hard, green and bruised pears. I received these in my order instead of the 2 boxes of organic pears I paid $20.58 for. According to Voila support, I believe I will receive the missing crates of pears within 1 hour. Did not happen. Be carefull.

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    0.5/5
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    Recommended? Fugheddaboutit!
    April 12, 2022

    NOPE!

    Lengthy review but… OOF…

    My grocery store stopped doing in-house delivery and partnered with Voila for deliveries, so I regrettably placed my first order with Voila recently and the experience was awful. 10/10 would not use their services again.

    If you have other options other than voila, I would recommend using that other option. But if you still choose to use their services, hopefully it’s better than my experience lol.

    What Happened:

    For starters, the delivery driver couldn’t figure out where I lived and couldn’t understand my explanation of being a big APARTMENT building at the very corner of the street and was hard to miss. They kept requesting to turn the light on outside of my “house” it ended up taking them 20 minutes to figure it out…

    Then they didn’t want to actually deliver to my door and was shouting in the hallways late at night.

    Then I had a big chunk of my order missing & ended up with a few items that belonged to someone else…

    After speaking to customer service they said the items are scanned before delivery and as long as the items I purchased weren’t scanned then I could get a refund for those items. Which if they go by that logic, then the person that ordered their items that I received instead would still be charged for the items they never even received and vice versa… They ended up agreeing to refund me for my missing items and offered to give me a code to use for my next order with them. (Yeah right lol) I went ahead and asked what the refund would be (as I like to make sure we’re on the same page) and was told they didn’t know since they had to manually do it.

    But to top it all off… They sent me an invoice of my post delivery then another email with the refund details and I noticed refund email to be off, so I went ahead and compared and EVERY item I was refunded, they refunded less than what I actually paid per item… E.g. chicken breast $13.00 refunded $10.00 lol.

    I emailed customer service with screenshots of both emails explaining if I paid $X.XX for an item that I never received then I should get the exact same amount I paid for back… They apologized and refunded me the difference.

    Overall:

    Customer service representatives were nice.

    If the drivers don’t know where they’re going, might be best to use a GPS for some guidance.

    The shouting in my building late at night was very unprofessional. They had my number, they should have at least called me.

    I shouldn’t have to email customer support explaining the refund amount issue. Though I feel like this was intentional.. Makes me wonder if they do this often in hopes of not getting caught and making a profit. If it was one item, okay sure. Mistakes happen. But not with every single item?

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    5.0/5
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    Recommended? You Betcha!
    March 20, 2022

    Simple, easy, fast

    I have to say the best part of Voila is the ease of navigating the website to pick my grocery order. I was so impressed with the search function and the adding process. It saved me so much time compared to other online grocery pick up sites I’ve used. The pick up process was equally as easy. I would highly recommend. Not to mention the quality of the produce picked in my order. Extremely pleased start to finish.

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    2.5/5
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    Recommended? Fugheddaboutit!
    March 16, 2022

    Voila order

    I ordered for the first time from Voila. I have frequently used Walmart grocery and Instacart so was very used to those systems. I did not find it easy to navigate the website and many things I wanted to purchase that are actually available in this store were not on the website to purchase. I placed my order and received a confirmation email of my order. I did not receive another email, text etc until 30 min prior to my pickup saying my order would be ready at the appropriate time and that 4 of my items had been substituted for other products some smaller sizers at a much higher prices than the larger size I had ordered. I picked up my order and the gal was super friendly and professional. I declined the items I did not want that were substituted and the rest of my order was correct and in good condition. I do not think I will use Voila again however, as I found it very hard to use the website with minimal options available to me for the things I wanted. The other online systems I have used are much more user friendly and interactive with updates etc. about my order(ie. substitutions made ) and Walmart will substitute and not charge you a higher price for the item which is nice.

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    4.5/5
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    Recommended? You Betcha!
    March 15, 2022

    Promo code beware

    Pick up was easy and fast. All the grocery items looked good. 2 items got cancelled because they didn't have enough stock. I had a promo code but it got cancelled when my 2 items were out of stock. So I didn't get my discount.

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    4.3/5
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    Recommended? You Betcha!
    Anonymous
    March 14, 2022

    Easy to use.But if you use a promo code and an a item gets cancelled by Safeway and your amount no longer satisfy the minimum purchase you will lose that discount.

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    5.0/5
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    Recommended? You Betcha!
    March 09, 2022

    Amazing grocery service

    My grocery order was prepared in a very prompt time. Order was ready, and waiting when I arrived within my selected pickup time of 2pm-3pm. I pulled into the assigned stall, and called the number on the sign, and a very polite voice answered my call to say my order would be right out. My groceries were carefully brought to my vehicle by a very nice gal from my local Safeway location. She was very polite, and carefully loaded all my bags in my truck for me. The shopping list was completed with no substitutes, and all the food was fresh. I will be ordering again in the near future. I have recommended this grocery service to my family, and friends. Thank you ChickAdvisor Butterly and Voila/Sobey’s/Safeway I received a $25 voucher code to try Voilà by Safeway

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    5.0/5
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    Recommended? You Betcha!
    March 09, 2022

    very good

    i have enjoyed using voila! it was easy to navigate in the website and order the products and food i needed. there is no additional fees for the pick up like walmart nor superstore does. there are many options of the pick up dates and times and it is available as fast as next day. when i picked up my order i checked to make sure the expiry dates of the items were not too soon. it was alright. the customer service was also great. highly recommended

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    4.7/5
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    Recommended? You Betcha!
    March 05, 2022

    Super easy to use

    I ordered through Voila for my weekly groceries with the coupon from Chick Advisor and I was able to get a free pick-up time the next day, which was super convenient. Safeway is more expensive than my usual grocery store, but they also carry products (like my favorite sushi rice) that my regular store doesn't carry. So this was a win for me, but it isn't something I would use all the time, just because Safeway is more expensive. I am trying to cut my grocery expenses, especially with the rate of inflation these days.

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    3.0/5
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    Recommended? You Betcha!
    March 02, 2022

    Convenient but unexpected fees

    I used Voila to order all the groceries needed to make my husband's birthday dinner. It was incredibly convenient! I was able to order all the groceries while at work then pick up on the way home. The only drawback was all the added fees. Delivery times all had various fees added on plus a bagging fee was added with no option to remove unless you had the staff rebag at your car. The fees add up, which makes this a service I wouldn't use all the time.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.