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4.4/5
770 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Voila by Sobeys. I would definitely buy this again

    I received a coupon code from @chickadvisor to try @voilabysobeys. I placed my order through #voilabysobeys Website it was the easiest thing to do!! I went through my shopping list, placed my items in the virtual buggy amazing. Some items were even on sale!!
    Next step, pick my delivery time slot!! And that’s it!! I ordered a mix of items! Cases of water and pop, cereal boxes and fruits and vegetables! I received an email letting me know that my order had been prepared. I even received a phone call from the driver, letting me know that they were 10 minutes away!! The driver placed all the bags on the front porch and then rang the bell the driver also let me know, which bags needed to be refrigerated, the ones with the GREEN handles!!
    All in all a great experience! Definitely doing that again

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    4.3/5
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    Recommended? You Betcha!
    August 13, 2020
    Ontario, Canada

    Grocery delivery done right!

    Although I find Sobeys to be on the higher end price wise, I've been trying grocery delivery services for awhile now, & I will say #VoilabySobeys! has really thought it out!
    The online shop was easy; what I loved was if they didn't have an item, it was an instant alert, so you could choose your own substitution immediately.
    The delivery window is one hour, they were on time, friendly & courteous!
    Full disclosure: All opinions are my own, & I did receive a discount as part of a Product Review Club offer.

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    5.0/5
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    Recommended? You Betcha!
    August 12, 2020
    Newfoundland and Labrador, Canada

    Great online shopping

    The voila website was easy to navigate and to set up my profile. Groceries that weren't avaliable were shown as not available, making it easy to choose an alternate . It was easy to order, set up a delivery time and check out.
    15 min before delivery,I received a call confirming their arrival. Two ladies arrived in the refrigerated truck and all my groceries were delivered to the front door (contactless) I was asked to check to ensure all the products were there and not damaged in transport.. All items were in perfect condition (including Tortilla chips which always seem to be crushed when I get mine home) The delivery person acknowledged my order was accurate and that I was happy with the order contents (all frozen stuff was frozen and refrigerated stuff was chilled!!!) She also explained that if I return all the bags at my next order, they can be recycled and a credit applied per bag...great plus.
    I'm really happy with the great service!

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    4.7/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Sobey’s Makes a Lasting Impression

    The website for Voila by Sobey’s was easy to navigate and to find the items I was looking for. There were some great sales I took advantage of and they have the Compliments store brand that offers competitive pricing. I spent about 110$ on my order and everything I ordered was delivered. No substitutions, nothing missing. The delivery driver called 10 mins prior to his arrival and again when he was in front of my building. They want to make sure you are home to receive your groceries, which is nice. The driver asked if I had used the service before and took the time to explain how to contact customer service if there were any issues, or he could help me on the spot if I had any issues. He also explained they do a temperature check of the cold and frozen items to ensure they follow health Canada guidelines for food storage. The groceries were well bagged and categorized by refrigerated/frozen and pantry items. The driver explained green handled bags have my cold products. The customer service is excellent and I feel like using the service directly attached to the store itself has the advantage of being more personal. It seems that delivery drivers are a key part of the team in building the relationship with the customer. I think it’s a very good effort on Sobey’s part as they are now entering this ever growing market of grocery delivery services.

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    5.0/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Voila Sobeys review

    I received a discount as part of a product review club.
    I was happy to see Sobeys also offering grocery delivery- like their other counterparts. I was afraid it would be much more costly than their regular store prices, but it was not. In fact, i even got some great deals!

    Ordering was an ease, found it very user friendly and was able to find everything I was looking for.

    The best part? They dis not substitute anything from my order!

    The delivery was a pleasant experience. Driver was on time and friendly.

    Would recommend and use this service again.

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    4.7/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Convenient way to get groceries

    I just received my Voila by Sobeys groceries. The service was convenient - especially being a mom during a pandemic. The driver called me 10 minutes before she arrived to make sure I was home and if there were any special delivery instructions, which was nice. I had a bit of an issue on the website using the voucher codes I had been given but eventually they worked after contacting customer support a few times. Everyone was very friendly. The website was easy to use and there were lots of slots for delivery. Prices are comparable to in store. Some of the items I wanted were sold out. The products were fresh and the driver asked if I wanted to check them for quality. They were bagged nicely. I would use this service again in the future and recommend it to others.

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    5.0/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Loved it

    I was a bit skeptical on grocery delivery services (especially when it comes to produce) but I tried it out and didn't regret it.
    Voila made it easy and convenient for me to pick out my groceries and choose a time to have them delivered. They showed up within the specified window and everything was there and in good condition. The delivery person called me twice to keep me updated.
    I would order from them again. I even managed to find several things on sale.

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    4.5/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Wow amazing

    This was a great experience. It was nice I could order from Sobeys and Farm Boy. There was a great selection of gluten free items. The only disappointment was there was no fresh Halal meat only processed. You could get most flyer sales from Sobeys and Farm Boy. There was also flash sale items on the website
    The driver arrived on time even called ahead and said I will be there in 15 minutes. He was very friendly and explained everything. Including that the bags with the green handles means they are for fridge or freezer (this is a great idea). He checked the eggs to make sure none where broken. He explained that Sobeys will take there bags and any grocery bag and recycle them
    It was a fantastic experience and will be ordering again

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    4.7/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Right on time!

    My groceries delivered. Voilà, just like that!
    Pre-ordered my groceries from @Voila.ca and they were delievered this morning right on time!
    Using the site is pretty easy to navigate through. They also have options to order from Farm Boy, Chalo! FreshCo, Compliments, and Well.ca. There's always a variety of sales and produce is picked fresh just for you!
    This service is perfect for a busy mommy like me, who has so many errands to complete everyday! It's one thing done off the list with no effort at all. I love the fact that they have an international section so I can find some of my Caribbean brands that I usually purchase.
    You get to select a time slot to expect your order to be delivered. Once you're all ready to check your cart out, just add your preferred payment method. There's a standard $7.99 delivery fee which is absolutely reasonable for the convenience!
    Thanks to @ChickAdvisor for hooking me up with a discount code!
    #VoilabySobeys

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    4.5/5
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    Recommended? You Betcha!
    August 12, 2020
    Ontario, Canada

    Great delivery service!

    Since the beginning of COVID-19, I got more into grocery delivery. Why I didn't do this sooner is beyond me. I can order groceries and stay home in my PJs! Sobeys just introduced Voila and I received a discount code to try it out thanks to ChickAdvisor.

    Sobeys website was easy to use, and I found everything I needed quickly. I will say that Sobeys in general is more expensive than some grocery stores, and the $7.99 delivery fee just adds to the prices. However - you get what you pay for. My produce was top notch and the delivery driver was super polite and followed all PPE protocol. If I'm in a pinch for groceries, I would order again - otherwise, I might order through somewhere else to save money.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.