Great service but a bit pricey

I tried out Voila by Sobey's for the first time as I received an incentive to try from Chick Advisor. Placing my order was easy and there were many timeslots to choose from for delivery. The ordering process went smoothly and my delivery person phoned to see if I'd like it earlier than scheduled which did work for my schedule. The delivery person was very polite and even took the time to tell me about the process of getting my groceries to me. I was very impressed to learn that they temperature check all the food before delivering to ensure safety! Everything I ordered arrived with no substitutions. My only complaint is the cost of the food. Sobey's tends to be on the pricier side, so it isn't as cost effective as some other similar services, but the fact that they have so many open delivery slots would compel me to use this service again if I needed something ASAP.

The best! Especially during this pandemic!

Note: I had received a discount as part of a Product Review Club offer.

Using the website was easy, it was my first time on it. My intention for my haul was to fill my pantry with canned and dry goods. It was easy to order and to make sure the quantity of each product was what I wanted. I must add that some fresh items weren’t available for me to order but that’s ok with me since that wasn’t what I was looking for. The selection was great, there was even international brands (i.e. Ahmad tea, my favourite!) available for purchase so I was a happy camper. I selected a time slot, put items in my cart, paid with credit card and BAM, you’re ready to go.

I had selected delivery for the next morning. My delivery man called me ten minutes before the 7am timeslot I requested saying he was near and wanted to let me know to be ready for the order. I really appreciated this and was pleasantly surprised. I chose this timeslot so I can get my order before going into work so this worked out perfectly. Who can complain about open communication? Not I! By the way, the delivery guys were wearing PPE and had great attitudes, I love that!

Everything was wrapped and food safety was definitely considered. I had ordered a box of hair dye and it was in one of those clear plastic bags which I appreciated. There was no contamination between the food and beauty products I ordered. I had ordered a couple bags of frozen veggies and boxes of waffles and they were still cold like they were fresh from the freezer. I appreciated this because who wants lukewarm frozen grocery products?

I reuse plastic bags so this doesn’t bother me. Especially during this pandemic era, I rather items be in a plastic bag so to make sure there isn’t contamination.

Overall, I enjoyed and liked this service. The $7.99 delivery fee is acceptable and worth it. This is great for the single person, for the parent who needs support or even the older population who can’t go outside during this time to public places. I think we should all try out this service and support the expansion of grocery services in our local areas. Thank you Voila by Sobeys for such a seamless experience between putting in my order in less than 24 hours and receiving it to my door first thing in the morning. The customer service was perfection and I wish this service nothing but the best.

Good first online grocery home delivery experience

I had the opportunity to try Sobeys' Voilà online grocery home delivery service. In the middle of COVID-19, I had been meaning to order groceries online, and I finally did it with Voilà. The whole experience was both pleasant and easy.

I signed-up on their website, and scrolled through the online grocery store. Eager to benefit from deals and specials, I was happy to find a section called “Sales” which included reduced items you would normally see on a weekly flyer, from cauliflower to peanut butter. After adding all items I needed to my cart, I had to select a delivery time. I was offered 1-hour time slots, from 6am until 11pm. All were available for next-day delivery, and so I selected 10am-11am. There is a flat fee of $7.99 for deliveries (read $8) which I thought was excessive. The website did not lag at all, nor had I any kind of technical issues.

On the next day, I received a call at 9:50am. The delivery driver told me that he would be there in 10 minutes. Two delivery persons brought all my bags to my door. Everything was there. All items were fresh. They even packed “dangerous items” that could leak in additional plastic bags, which was very thoughtful, but terrible for the environment. I was very happy I didn’t have to carry the 6-packs of drinks all the way from the store to my home.

I will reuse this service for sure. Hopefully delivery fees will be lowered, and there will be an alternative to too many plastic bags.

Please note that I received a discount as part of a Product Review Club offer.

Excellent Service

Ordering online was easy! The selection of products is fantastic and I was especially excited to see Farm Boy brand items (which I love!). I had no problem getting the delivery slot that I wanted and the one-hour bracket is very reasonable and easy to plan around. The delivery person called to see if we could accept delivery a little early as he was in the neighbourhood. That worked for us! The driver was friendly and helpful. We were very pleased with the whole experience. Prices are comparable to Sobeys stores - a little higher than discount grocers but pretty much what we're used to seeing at the major retailers.

Amazing service

Great service by Sobeys, products were fresh, great quality and nothing was missing. Delivery was precise, right on time and all perfectly packed. I used 25$ coupon from Chick Advisor on 100$ grocery. Also thinking about very low delivery fee compared to other similar service it was simply amazing. Will use it again since I love Sobeys and no need to do go and line up and have the comfort of great products directly at my door.

Excellent Service Placing and Receiving Order

I had a problem using my Discount Voucher but Customer Service helped me quickly and completed my Order with me.
Delivery was right on time and very efficient.
I would recommend this service to others.

THE VERY BEST

I am so impressed by this service! I've tried other services, this is superior to all of them.
The website is easy to maneuver, and ordering is a breeze.
I love that the order is confirmed in minutes, with a copy of the receipt. The next day I received a full conformation, I liked that all the prices were shown and those items that were on special showed the regular price crossed through and the sales price next to it
There is a 6-hour window after the order is made whereby I could make changes and additions.
The delivery was exactly when it was booked for, and a pre-call by the driver to say he is close is appreciated.
When he delivered, he confirmed that the order was complete with no shortages.
The prices are good and the selection and quality were excellent. I have already recommended this service to friends.

Great Service!

I received my first delivery today. The website was super easy to use and offered a lot of delivery options. I received an email about one substitution the day of delivery. The delivery person contacted me 10 minutes before they arrived, which was very nice. When she dropped off the delivery, she mentioned the substitution again and asked if it was an okay change. The delivery was a great experience and the delivery fee was very reasonable.

Excellent & Convenient Service

I received a discount from ChickAdvisor to try Voila by Sobeys as part of a Product Review Club offer. This was my first time using a grocery delivery service, mainly because other services do not delivery to my area. (That gives this service 5-stars already!).

I was very impressed with the service levels of my experience. I was able to order my groceries and have them delivered the following day. I received a call about 10-minutes prior to my groceries arriving, and was asked whether I would like to be called or have the doorbell rung once my groceries had been delivered. Upon answering the door, I was met by the driver (who was extremely pleasant!) and explained to me a bit about their delivery practices since this was my first time using their service. All products are checked to ensure that they are at the right temperature before they are left at your door, and anything that is cold (requiring refrigeration or freezing) are placed in bags with solid coloured handles so that you can distinguish them easily in order to deal with them first. I was also told that all of the items that I had ordered were in the delivery and that nothing that been substituted.

My only disappointment was that I could not use my AirMiles card during the online shopping experience, otherwise this service exceeded by expectations. I definitely recommend giving it a try and will certainly consider using it again in future.

Surprised how easy & efficient

This is the first time I ordered from Sobeys for home delivery, using Voila. The site is very easy to get through. I love that they have the sale items are listed first. The service was exactly between the times I asked for, and the driver phoned ahead of time and was very polite. It was a contactless delivery and he made sure the frozen and cold foods were at the very front, by the door. I will definitely use the service again. The delivery price was certainly worth it. Also, everything I ordered was in stock. I’m a very happy shopper.