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4.4/5
855 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    December 05, 2021

    Good experience overall

    When comparing to other curb side pick-ups this one was top notch. Even with all the sale items I selected only 1 item was not available which was a nice surprise and was offered options to get similar items. Staff was professional and helpful, I was kept informed throughout the process and was given plenty of time to edit my order if I needed. Pleasant experience *****

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    5.0/5
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    Recommended? You Betcha!
    December 05, 2021

    Voila Curbside Pickup - so easy to use!

    I tried Voila Sobeys for the first time, and found it was very easy to use. The prices were a little higher, but the convenience made up for it! The website was easy to navigate, and I was able to choose a Free evening time slot. On my pickup day, It was pouring out, and I loved the fact I did not even have to leave my car! My order was brought out to me with a quick call from the parking lot, and were loaded into my trunk! A couple of my items were substituted, but they made sure to check with me to ensure that was ok. Overall, I was pleased with this service, would recommend it, and would consider using it again!

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    4.0/5
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    Recommended? You Betcha!
    December 05, 2021

    Convenient

    I tried out the new Voila curbside pickup service at Safeway. It's convenient and easy. The clerk that dropped off my groceries was pretty nice. Explained that they weren't able to substitute one item so instead gave the smaller bottle of it for me free instead. There was an issue of them accidentally substituting a more expensive item which they usually don't do so there was an email the next day telling me that there won't be an extra charge and refund will be given back to me. There is a pick up fee for the daytime but there are two hours in the evening where they provide free of charge. If you have kids and want to avoid the charge it might be an inconvenience since it is right almost during the kids' bedtimes.

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    5.0/5
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    Recommended? You Betcha!
    December 05, 2021

    Easy ordering and quick pickup

    Had a great overall experience with Voila. The products were easy to find on the app and was nice to see what was on sale. Pick up was really quick and the delivery person was very friendly. I had one item that they couldn’t fulfill which I thought was pretty decent compared to the handful I normally get with Superstore pick up.

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    4.0/5
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    Recommended? You Betcha!
    December 04, 2021

    Wonderful service

    I really how excited about it & how very easy to use the website for the Voilà shopping & then to go to pick it up
    but I will still use that service again

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    1.0/5
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    Recommended? Fugheddaboutit!
    December 04, 2021

    Terrible time options

    I received a free $25 when you spend $100 code, but I couldn’t even use it. The options for pickup time are horrible. There was never anything when I looked until the next day (which wasn’t helpful). I also found the search incorrect and would say things weren’t there, when really they were listed as something different. I was really hopeful for this service, but there was no convenience at all.

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    5.0/5
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    Recommended? You Betcha!
    December 04, 2021

    Great service!

    I highly recommend the Safeway curbside pickup. The process of ordering online and picking it up curbside was a game changer! I had my kids in the car, we were returning from school and I was able to pick up groceries without leaving the car. Staff were friendly and efficient . The process was seemless. Order was easy. I felt very spoiled with the service. I will be using Safeway curbside pick up again for my grocery needs. Helped to fill my fridge for my family of 5!

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    5.0/5
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    Recommended? You Betcha!
    December 04, 2021

    Easy to Use!

    This service was really great especially with a baby and in the rain. I appreciated the time savings of not having to walk through the entire store to get what I needed, as well as the great customer service and selection. Would highly recommend!

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    2.0/5
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    Recommended? Fugheddaboutit!
    December 04, 2021

    Can't make adjustments to billing in store

    Website is easy to navigate and the check out process also. When i got my final purchase receipt by email i noticed that certain products were not charged accurately for a $10 savings as stated in the flyer when you bought a certain amount. I contacted Sobey’s when picking up the order and apparently I would have to call Voila that they cannot do a refund for the sales price in store for the difference. This was a huge turn off i won't be using this service again and will be sticking to Superstore's online service who can correct their pricing errors in store for you.

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    5.0/5
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    Recommended? You Betcha!
    December 03, 2021

    Great service!

    First time using this at Sobeys. I’m normally a superstore shopper.
    Everything was easy from selecting product to ordering to pickup. The person who loaded my order was super friendly!

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.