It needs a few updates

I really has high hopes for this grocery delivery service but I was let down
Pros:
- It was easy to register
- My delivery was accurate and arrived on time
- The paper bags were nice and only .15

Cons:
- There were no pickup locations near me so I had to choose delivery
- I was not able to order sliced deli meat from the deli counter (prepackaged only)
- I was charged more than the flyer advertised price on an item so I had to email customer service.
- I was never asked to add my Scene + card so I don't get any points. I found out AFTER that you have to go in and add the card to your profile.
- $7.99 for a delivery fee is too high.
- I was not able to customize my produce request (yellow bananas, soft avocados etc)

Food was all fresh!

I was offered the opportunity to try out the new grocery delivery Voila.
Pros:
The groceries came in paper bags delivered right to our front door.
We had to be home for the delivery.
We got a call about 5min prior to delivery to make sure we were available.
The food was all fresh and even the bananas we ordered were perfect, lettuce was also crispy and fresh, bread was soft
and the rest of the items were also good.
I was impressed at how well everything was packed and picked like I would have had I gone to the store.
Delivery is normally $7.99 per delivery, but since we are in a trial for one month it was free.
You have a little bit of time to add to your order any items you missed after placing order.
Checkout process is fairly simple.

Cons:
There is a monthly delivery charge of $14.99
The site was a bit glitchy where at times the screen started jumping and was impossible to scroll past and had to wait for
the jumping to stop.
The coupon used did not give us the free month of delivery as expected, but instead had to sign up to the monthly service which gave us a free month to get it (first month is free the $14.99 after)
that was displayed on the front page of the site.

I have to say the delivery person was great and since it was our first time he gave us a little description right at our door about how we can look over our order groceries to make sure we are satisfied with how fresh everything was and that if we were not happy for whatever reason they would take the item(s) back and bring back a fresh of whatever right away. Very pleasent and on time delivery.

Would I use the site and the grocery delivery again? ABSOLUTELY!

Thank you Butterly and Voila for letting us try out this service.

Voila is a good service but can be frustrating due to lack of products. I just ordered today and the top 7 beef options were unavailable without substitutes. What grocery store doesn't have ground beef? Other times they are missing chicken. I asked them on Facebook if this was something to expect, but they just ignored me. Due to lack of options I will probably not use this service again.

Items cost more

I would not use this service again as most items were more costly for this service. I would not recommend this service as groceries are already at an all time high and it seems as though though the prices are elevated to cover picking costs??

I had my first order delivered from Voila tonight. As this is my 95 year old father’s house I specifically asked it not be delivered to the driveway, (which is located to the side) as he is unable to go outside.
Luckily I was visiting my father tonight. First the driver calls and says he can’t find my house which is brightly lit. Snowy night I think so I get that. I see his truck is across the street so I go outside. He moved to the front of the house and starts yelling out the window. I tell him I can’t hear him so he gets out of the truck and says he can’t carry the two cases through the snow. I’ve been using Walmart Grocery deliver for my Fathers home for years and never had this issue.
The driver says he can only deliver to the driveway and I reluctantly agree.

The truck goes up the driveway and I wait for him to bring out the cases. He does after 10 minutes and hands me one. He says he will follow me to the door as he has to get the cases back. When inside the house my elderly father who uses a walker sees the driver and says “Hello. Bad weather tonight “…the delivery driver then snaps back rudely at my father “I’ve seen worse!”
When I gave him the cases back he stood as if waiting for a tip, which there was no way I was going to offer for such terrible service, he then turned and left.

I decided to use Voila as family members said it was a good service. I even paid for the weekly delivery pass. Needless to say I won’t be using the pass or the Voila delivery service again. If this particular individual doesn’t like his job he should find other work. To be rude to my elderly father was absolutely unacceptable.

Taking Advantage Parasites

I went onto our local Safeway website and looked up prices of items, particularly those on sale. I then went onto the Voila site (whom I think is also owned by Sobeys) and the price differences were astounding. Purex, as an example, was $6.44 on Safeway and Voila was $11.99! This is absolutely disgusting. Don't support them. Don't let them get away with ripping us all off. It's their own company and they use it to parasitically feed off of us.

Kind and respectful delivery people. Great product!! No problems, I will continue to use this service and recommend it to anyone who dislikes grocery shopping. Setting my mother up for it as well. So glad it exists!!❤️

I've been using Voila since the pandemic started in 2020. At first, they were great. As time has gone on, my biggest issue is the wait for a delivery opening, always 2 days or more, and many many out of stock items that makes ordering very frustrating. Even if it's confirmed on your order, suddenly they make substitutions just before delivery, many not suitable. I've have also had numerous problems with items that were spoiled and, while they are quick to refund when complained about, it means dinner plans get ruined.

does not worth it

Customer service takes 3-4 days to reply, while most other companies respond in a few hours. I'm still waiting for a response to a simple question. Also, it seems products labeled as cheap or on sale are often out of stock after I order them, leading to refunds.

Well, my first experience with Voila grocery delivery was not good. However, I decided to give them a second chance. Today the delivery came during the chosen time, the driver was very polite, the produce and meat were fresh and in good condition. However, one item I was charged for was missing. I have requested a refund and have not yet heard back. So I will have to wait and see how this is dealt with.