Great Service!

I recently tried voila curb side pick up at sobeys and was really impressed!! I really liked the website and the ease of shopping online for my essentials especially during covid! I was able to navigate through the website and place the items in my cart and check out quickly, no line ups or waiting. On my day of pickup I parked in the designated parking spot and called the number on the sign, less then 5 minutes later my purchases were being transferred from paper bags into my own bags and loaded in my car! I will most definitely be using this service again!!

Voila by Sobey's Makes Shopping from Home Easy

Voila by Sobey's has made grocery shopping for us easier during this pandemic and now we are saving more time for ourselves by not having to go into the grocery store and walk up and down the aisles. We had a few hiccups with our first order but the customer service provided to us by Kim at Voila was 5*, she even picked up on a mistake on the receipt and was able to refund our credit card back.

I’ve been waiting for this!

I am an avid sobeys shopper and when the pandemic hit I was super disappointed to see that other major grocery chains provided delivery or grocery pickup & sobeys did not! However, this was worth my wait! The order was super easy to place, efficient, and I loved every second of it. I will definitely be using this in the future.

Great Service!

Loved it!
Friendly Service, My fruits and vegetables were very well picked, like I’d pick them myself! No replacement items needed, the meats were wonderfully picked.
I do recommend giving this a try. I usually don’t like letting someone else do my shopping, but this was awesome!
Thank You!

Awesome

I really liked it, also I recommended to my friends and everyone that would like to try. I would like highlights the taste that is incredible, don’t waste more time try now.

Voila is great !

Voila is great . You can get fresh food quality groceries without having to go shop for them . The convenience piece is perfect , especially for working moms .

The order process was simple and seamless. The driver was a delight to deal with. Would highly recommend!! They had fantastic selection and quality of produce and all my favourites I usually get in store.

Time saver

Did this for a trial run and absolutely loved it. I have used online before with pickup and the service is always top notch. When I arrived, I was early and the staff was amazing and bagged everything up and put it in my trunk. I will be using this service from Volia again. Thanks so much

Wasn’t very happy with how prepared they were with my order. Not to sure if I will give it another try or not.

I was excited to try Voila to avoid shopping during our most recent Covid wave and boy was I disappointed. I got home to discover that half of my order was missing and that I was charged for the missing items. I promptly called the store and they apologized profusely and referred me to Viola for a refund. The person who answered at Viola said that she spoke with a supervisor who said that they would run an investigation by speaking with the store in the next 2-3 business days before they would consider a refund. I asked to speak to a supervisor and was told they would request a call back. So now the had both my money and my food. I again called the store and fortunately the store manager agreed I should have my money back and issued a gift card for the outstandingly amount. I had to drive across town again to get the card and now the store was closing so I had to go for my third trip the next day to get my groceries. 10 days later I still had not heard back from Voila so I called them. I asked why I had not received my supervisory call back and they indicated that they didn’t bother cause I had my money back. I again asked to speak to a supervisor and she agreed that they needed to do better and that this lack of service was not acceptable. I also confirmed with her that it was not my responsibility to check to make sure that all items were in my trunk before I left. She advised me that the store was responsible for reviewing the order for accuracy. Well I know one thing thing that’s for certain, I will never use Viola again despite their offer of a $20 off code.