We would like to send you notifications on the latest Product Review Club offers.

4.4/5
721 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.3/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    One of the better Delivery Services

    I tried the Voila by Sobeys delivery service today. Before I begin this review, I would like to say since Covid started, I have bought all my groceries through online services, ranging from Amazon to shopper services like Instacart, and respective grocery stores deliveries as well. Voila is the 7th major delivery service I tried in the past 4 months.

    It was a decent service comparably, the app was easy to navigate, items separated by aisles and easily searchable. Discount items were likewise easily browsable and would appear at the top if available. The idea that it lists how much you saved from buying their sale items at the end of the receipt gives you a good feeling too.

    One thing I noticed though is that it does not have a substitution option. At moment of check out (or choosing time slot), it told me directly if something was out of stock (despite listed available while browsing), and asked me to change my basket instead. I liked this, since buying with substitution options sometimes give me the sense of not knowing what I'm getting until it is delivered, and not always what I wanted either.

    The delivery price was one of the cheapest I've come across as well, a flat rate amount, cheaper than Walmart, no extra fees and charges. The delivery person contact you by phone before they arrive, and is easily contactable if anything goes wrong during the delivery, which is good too since my house was not the easiest to find.

    Of all those good things, there is major downside: that being Voila prices are on the pricier end of grocery shopping. Sale items were fine, but anything ay normal price would likely cost more than the same item at places like Walmart or No Frills. But perhaps due to this, I find they have more stock available, and things which get substituted or refunded from those stores are still available here.

    As a note: I received a coupon by Voila! in exchange for an honest review. This coupon facilitated me to try Voila, but in no way influences the content of my review.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Amazing Service!

    I received from chickadvisor $25 towards my voila order. This was my first time using voila and I loved it. Since covid i have turned to getting my groceries delivered. This is the best service I have used so far. Whatever I ordered cam as expected, nothing out of stock. It came right when scheduled, and I even got a call 10 min before they delivered. All the groceries were nice and fresh. They have different bags for the items that need to go in the fridge which made it really easy to put away. I would give this service a 10/10. Would definitely recommend it and I will be using it again!

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.3/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Canada

    Great Grocery Delivery Experience

    Loved using the new grocery delivery! After receiving an incentive to try it out, I gave it a shot. Produce was all super fresh, lots of items on sale and everything bagged neatly in recyclable bags that Sobeys will pick up at my next delivery! The delivery person called to let me know she was on the way, and then called again to let me know my bags were at my front door (no contact necessary), and reminded me I had stuff for the freezer 🤣 The only disappointing aspect is the website information. Our family is affected by food allergies, and reading labels is very important. Not all items have an Ingredient list, and the images shown are not of the ingredients list on the actual package. There were some items I purchased because the ingredients appeared safe, however once delivered, the package clearly showed that some items were unsafe for our family. A massive improvement would be to include an actual image of the package labelling.
    Overall, great experience, and I will definitely be trying it again!

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Canada

    Groceries delivered to your door! Definitely worth it!

    This week was my first time trying a grocery delivery service! It was everything that I thought it would be! My groceries were kept fresh, and cold - even in the humid weather! The small charge for delivery is really worth it!!!!! Thank you Chick Advisor for the voucher - brilliant!!

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Very efficient!

    This is the first time I ever used a grocery delivery service. Honestly, I was a little hesitant about it because I had never done it before. Then I received a discount coupon from Voila and Chick Advisor and I thought “let’s give this a try” 😊
    The website was very easy to navigate and there were a lot of sales. I had a bunch of delivery times to choose from which was great! My delivery driver called me to let me know that he was on the way and was very cute out and pleasant when he arrived. He was wearing gloves and a mask and explained that everything was packed with care.
    I will definitely be using Voila for my groceries again!!

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.8/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Sobeys delivers now

    I received a $25 off if I spent $100 or more on grocery delivery. I love to order groceries online, especially during these times. It was simple to do. I ordered the day prior and received the groceries at 7 am the next morning. I received a courtesy call right before the delivery too. Everything I ordered came, which was a bonus.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Happy customer

    What a great service. Good job Sobeys. I am really happy with my order. All the product are fresh, cold and delivered. No substitute product whatsoever. My “personal assistant” read the driver was extremely nice and carring especially during the pandemic. The delivery window was available two days after and I live in a smaller town. Good job VOILA, got the $25 discount from #chickadvisor

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 30, 2020
    Ontario, Canada

    Easy, convenient, and Voilà!

    I am so pleased to have been offered this opportunity to order from #VoilàBySobeys.
    The process from start to finish was flawless.
    Their website functionality was impeccable, no lagging. The date & time for the delivery was so convenient. I was able to choose a very early morning delivery time.
    Upon placing my order the day before, it allowed me ample time to edit my order as needed, up until the determined deadline. I was able to use my bank Visa Debit Card, instead of having to use my credit card. I really love that because I would normally pay for groceries in-store with my debit card, so to be able to use that option online was fantastic!
    There is a $7.99 delivery charge, but that’s quite reasonable considering the time it saves me, and gas $, plus it alleviates Covid concerns of going out to shop.
    The delivery person was very professional & presentable. He asked if it was my first time ordering, and proceeded to walk me through a few things about the service. For example, he explained how they bag the cold food in the bag with the green stripe on the handle.
    The customer service is incredible!
    There were no issues in getting everything I ordered. There wasn’t a huge variance in prices, for example the weight & cost of the fresh meats. Products were fresh and nothing was damaged.
    So many great things about this service. I’ve done this with other grocery stores, but Sobey’s has been the best experience thus far. I stopped doing it through other grocery chains, as I often ran into issues - anything from website issues to product unavailability. Glad I had this opportunity to give Sobey’s a try, thanks to ChickAdvisor.
    I highly recommend Voilà!

    Disclaimer: I received a $25 voucher to apply to my order, in exchange for my honest review.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    3.8/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 29, 2020
    Ontario, Canada

    Good but needs some improvement

    First thing is that you have to book the delivery time slot but trying too find everything you want is not that easy i had to change my delivery time twice in order to get all the items into my cart i ended up with 2-3pm. I used the discount voucher but it didn't want to work the first 3 times of trying! Forth time it worked! I received a phone call at 2:23pm from the delivery driver explaining that due to covid-19 i would have to check my eggs and my frozen goods and that he would be at my place in 10 minutes! 2:52pm he arrived! I liked the bins they used for carrying all the groceries in but unfortunately 2 of the glass bottles with flavored sparkling water broke in two separate bags! I mean that happens but for the cost of the majority of the food its really expensive!

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    3.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    July 29, 2020
    Ontario, Canada

    Mixed Feelings About This

    I received a $25 voucher for when I spent $100. Sobeys is so expensive. I bought a cart full of pantry and baby items and I know I could finds these things cheaper at RCSS or Walmart. the online interface was simple and easy to navigate with a quick checkout process. Delivery was also $7.99 which I also found way too expensive and unreasonable. Delivery was seamless, right on time and my delivery guy was so professional and super friendly. He called me when he was 3 minutes away which was great because I was just about to head into a work meeting and I was able to ask him ti refrain from ringing the doorbell because the baby was asleep. Overall, I would never use this service again with the main reasons being overpriced delivery fee and overpriced products in general that I am able to get cheaper.

    Flag as Spam
    Member tried this product as part of the Product Review Club®

    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.