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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.0/5
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    Recommended? You Betcha!
    August 10, 2020
    Ontario, Canada

    Get groceries delivered anywhere !

    I would recommend delivery by Voila (Sobeys). It's easy, hassle-free and saves time. You can get the same stuff you purchase every week in your nearby grocery store. The only difference is you don't have to stand in queue and delivery can be made as per your convenient time. I am satisfied with their service. Moreover, I got a 25$ discount as part of product review offer...

    Updated On: August 10, 2020

    However, there is no way to price-match with other grocery stores. Also, the expiry date of certain items is 20 days which is a big down.

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    5.0/5
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    Recommended? You Betcha!
    August 10, 2020
    Ontario, Canada

    Amazing service

    Great service by Sobeys, products were fresh, great quality and nothing was missing. Delivery was precise, right on time and all perfectly packed. I used 25$ coupon from Chick Advisor on 100$ grocery. Also thinking about very low delivery fee compared to other similar service it was simply amazing. Will use it again since I love Sobeys and no need to do go and line up and have the comfort of great products directly at my door.

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    2.5/5
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    Recommended? Fugheddaboutit!
    August 10, 2020
    Ontario, Canada

    Not the best way to get my groceries

    I have been online ordering/click-and-collecting my groceries for years from various stores. I was excited to try a new one. But I was not impressed.

    Cons: There was no way to view their flyer on the ordering site to see what was on special. Some basic things were unavailable (such as bananas), the delivery fee ($7.99) seems high since I can click-and-collect for no charge and often get offers for free delivery form other stores. There was no option to leave a message for the person who was selecting my food. I was given a MASSIVE melon, but only wanted a small one, which I would have specified if there was somewhere to leave a message. Expiry dates were shorter than I would have preferred.

    Pros: The delivery was on time and the delivery people called ahead and were friendly. All of the items I ordered were available without substitutions. My cold/frozen items were still cold/frozen.

    Overall, I would not use this service again.

    Thank you to the Product Review club for the discount on my first order in exchange for this honest opinion.

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    4.0/5
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    Recommended? You Betcha!
    August 10, 2020
    Ontario, Canada

    Great Idea!

    Amid COVID-19, I know of many people who would love the convenience of this service. Rather than getting your groceries delivered from a store where people may have breathed on them or picked through them, VOILA by Sobeys packs groceries in a warehouse that is not open to the public. I think this is definitely a service that will really ease the anxieties anyone has regarding grocery shopping in a pandemic.

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    3.3/5
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    Recommended? Fugheddaboutit!
    August 10, 2020
    Ontario, Canada

    Online grocery shopping - not for me

    I've been wanting to try the online grocery service for a while but unfortunately it's just not for me. Pros: easy ordering process (minus a few difficulties - changing delivery time etc.), very nice delivery person/timely. Cons: Most of what I buy is fresh produce and unfortunately there was a limited selection. There was no option for asparagus or sweet potatoes and several items were out of stock such as ground beef. I ended up having to do another grocery run after. I also did not like that I could not select how much produce I wanted - for example, ginger -> received a whole bag when I usually just buy one for a fraction of the cost. Same with carrots. Overall the service was very good if that's what you're looking for but I personally enjoy my grocery runs and being able to select for myself.

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    4.7/5
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    Recommended? You Betcha!
    August 10, 2020
    New Brunswick, Canada

    Excellent Service Placing and Receiving Order

    I had a problem using my Discount Voucher but Customer Service helped me quickly and completed my Order with me.
    Delivery was right on time and very efficient.
    I would recommend this service to others.

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    5.0/5
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    Recommended? You Betcha!
    August 10, 2020
    Ontario, Canada

    THE VERY BEST

    I am so impressed by this service! I've tried other services, this is superior to all of them.
    The website is easy to maneuver, and ordering is a breeze.
    I love that the order is confirmed in minutes, with a copy of the receipt. The next day I received a full conformation, I liked that all the prices were shown and those items that were on special showed the regular price crossed through and the sales price next to it
    There is a 6-hour window after the order is made whereby I could make changes and additions.
    The delivery was exactly when it was booked for, and a pre-call by the driver to say he is close is appreciated.
    When he delivered, he confirmed that the order was complete with no shortages.
    The prices are good and the selection and quality were excellent. I have already recommended this service to friends.

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    5.0/5
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    Recommended? You Betcha!
    August 10, 2020
    New Brunswick, Canada

    Great Service!

    I received my first delivery today. The website was super easy to use and offered a lot of delivery options. I received an email about one substitution the day of delivery. The delivery person contacted me 10 minutes before they arrived, which was very nice. When she dropped off the delivery, she mentioned the substitution again and asked if it was an okay change. The delivery was a great experience and the delivery fee was very reasonable.

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    4.7/5
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    Recommended? You Betcha!
    August 10, 2020
    Ontario, Canada

    Excellent & Convenient Service

    I received a discount from ChickAdvisor to try Voila by Sobeys as part of a Product Review Club offer. This was my first time using a grocery delivery service, mainly because other services do not delivery to my area. (That gives this service 5-stars already!).

    I was very impressed with the service levels of my experience. I was able to order my groceries and have them delivered the following day. I received a call about 10-minutes prior to my groceries arriving, and was asked whether I would like to be called or have the doorbell rung once my groceries had been delivered. Upon answering the door, I was met by the driver (who was extremely pleasant!) and explained to me a bit about their delivery practices since this was my first time using their service. All products are checked to ensure that they are at the right temperature before they are left at your door, and anything that is cold (requiring refrigeration or freezing) are placed in bags with solid coloured handles so that you can distinguish them easily in order to deal with them first. I was also told that all of the items that I had ordered were in the delivery and that nothing that been substituted.

    My only disappointment was that I could not use my AirMiles card during the online shopping experience, otherwise this service exceeded by expectations. I definitely recommend giving it a try and will certainly consider using it again in future.

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    4.0/5
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    Recommended? You Betcha!
    August 10, 2020
    Ontario, Canada

    Convenient grocery shopping

    I got chosen by @ChickAdvisor to try out Sobeys NEW Voila online grocery shopping service with a $25 discount for my honest opinion. To be honest I don't usually shop at Sobeys as I find their prices a bit high sometimes but I figured with a toddler at home, not having enough time and with COVID19 I would give it a try. So I went on the website and started ordering my items. Like I said before a lot of the prices are higher compared to other grocery stores I shop at.

    Another thing I was disappointed in was that a lot of items that were in the flyer I couldn't find on the website like for instance in the flyer they had 24 bottles of Nestle water for $1.79 and I couldn't find it. A lot of items I wanted were unavailbe/out of stock (bananas, organic baby spinach etc.)

    I also thought the delivery price of $7.99 was a bit steep when your already getting $100+ worth of groceries I think the delivery should be complimentary or $4.99 max.

    I was happy with the fact that the delivery was very quick the next morning after I ordered. They call you about 15 minutes before they arrive at your house. The delivery man was very nice and very informative since it was my first time ordering through them.

    I did also find they waste a lot of plastic bags where I got a bag of cucumbers in one bag where they could have put it in the same bag as my peaches and grapes. Or a bag of frozen onion rings in one bag, that could have also gone into another bag let's say with eggs or wedges, cheese etc. The driver informed me that since this is my first time they don't charge for bags but in the future they will also they have a recycling program where if I dont want the bags they will take them back.

    I was a bit disappointed also that my spinach that I purchased had an expiry date 2 days later after I received it therefore I had to use it up quick so it didn't go bad.

    Overall there were some pros and cons. It was a nice experience but in the future I think I would only use this service if my husband or I really couldn't make it to the grocery store.

    Thank you Chickadvisor for letting me try this new service by Sobeys Voila!

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.