Good service

During these unprecedented times more people are choosing to do their shopping online. Using voila to order my grocery was a fast and efficient way to shop. The only reason I didn’t give 5 stars is because I find sobeys expensive

Great new service!!

I was sent a $25 gift certificate to try this new service so I thought sure I will try it out. Well I am glad I did.. not only did they have EVERYTHING I ordered but it was all in perfect condition when I received it. I have had other grocery delivery services that my fruits and veggies have come totally banged and bruised up but not Voilà! They had a great selection of items and also some that my regular store doesn't carry so I was excited to try them. All around it was a easy, pleasant, and great experience! I have already told several friends and family members to try it out!

Love the great service

A toddler screamed “there’s a big blue truck with an avocado on it! It’s here to delivery avocados!!!”

The truck is Viola from Sobeys, a new grocery delivery service where someone packs all of your groceries from the warehouse...not from the grocery store. This means it hasn’t been handled much at all with good safety protocols in place. And they don’t just stock sobey’s stuff...they stalk farmboy packaged shelf goods as well!!! This is so great since we don’t live close to a farmboy and haven’t been able to make a trip since covid hit.

Their website is super easy to use....the interface is simple and easy to use on the computer or mobile. Just pick a delivery date before you start since the inventory is calculated on what date you choose otherwise items that looked like they would be in stock can go out of stock on another day or vice versa.

They deliver within the hour slot, and man that delivered it explained the bags with green stripes on the handle needs to go in the fridge immediately. It was great! I would definitely use this service again.

Quality and variety

First of all I tried Voila by Sobeys because I received a discount as part of a Product Review Club offer.
Objectively this is just one more option of online groceries provider, however I appreciated the broader choice of products available as well as the quality of the fresh products I ordered.
This obviously comes at a price too so I’m not sure I will use Voilà again in the future unless I’m looking for a specific product that is unavailable on another online groceries platform.

Finally door to door delivery

Grocery Gateway didn't prioritize its existing customers during covid. Nor would it bring things to my door. Voila staff was more than happy to wear masks and enter the building for a disabled person. Need to improve the website to build lists and make online shopping as easy as Metro's system.

Convenient service and easy ordering

Service was very prompt and the online ordering system was relatively easy to use. Courtesy call by the driver prior to the delivery was a nice touch and driver was very courteous and helpful.

Nice that Farm Boy products are offered, I'd consider that my main pull factor to the service, especially since Farm Boy locations are not as widespread as Sobeys/FreshCo. Farm Boy products are unique and delicious, it's a must that Sobeys include them in their service.

Price is on the higher side though, especially in comparison to discount grocers, and 1-2 items of produce were not appealingly fresh.

Personally, I do not see myself using the service in the future since my local grocer is 500 metres away so shopping is close and hassle free.

There are numerous benefits of the service. I can see it being very useful to those who do not drive, live a far distance from a grocery or do not have the mobility/time to grocery shop (non-mobile elderly, disabled individuals, stay at home mom's). The service really fills this niche well, and with a wide product selection on offer. I would definitely recommend it.

Make grocery shopping easy by trying delivery!

I received the opportunity to try this new service through the Product Review Club, and while I don't live near a Sobeys, I thought it's a good idea to try it out. Having had tried other grocery delivery services in the past, I was expecting a delay in delivery. I was surprised that they had time slots available for the next day. The delivery process was smooth. The driver called me to inform me he's here, and he explained that Sobeys not only check food temperature before loading for delivery, but also check again once they arrive at the address. The entire process was pleasant and efficient. I would order from them again!

Nice grocery delivery service.

First of all, I love that Voila by Sobeys carries Farm Boy products. I wish that they had more variety though. I used this service as I was offered $25 off $100 through Chickadvisor. The service is easy to use and delivery was very fast, lots of available windows for the next day.
Meat and poultry was more dinero than I like to pay but fresh nonetheless. I ordered a pack of chocolate muffins and the label said previously frozen which was very disappointing. Produce is prepackaged but not near expiration which was impressive. Overall it's a good enough service but not enough variety for the staples and a bit too pricey except for the few sale items.

It's Voila!

I would like to thank ChickAdvisor for giving me the opportunity to try Sobeys Voila. Here are my thoughts: please note that I ordered produce and meat as well to see how fresh we can get.
Pros:
1) groceries delivered on time. (If sobeys Voila is a person, This is my kind of date lol)
2) well packed.(Glad that there are no damages.)
3) on sale items are great!

And then there are cons: (the truth)
1) the items are close to expiry date. (Not sure if there is a box for preferences but if there is I missed it)
2) my grapes looks perfect on the sides but when I opened it... i'm like NNNNNNNNOOOOOOOOOOOOO... yes, not sure who packed it (was it a robot?) Oh yeah not all robots care.
3) meat is ok. Cooked it right away.
4) not offering a same day delivery. (Yet :) )

Overall experience, it was good. Would I recommend it? I would but when it comes to produce, we humans are more reliable. So If you just want to fill your pantry or need something that will consume or use right away, give this a try. :)

amazing service

fast delivery, amazing products, great driver this service has it all!! I was so shocked and amazed at how great the customer service and delivery was. I would totally use this service again!