Fresh Home & Garden
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Fresh Home & Garden Reviews - Toronto

2/5

1 review
Ranked #96 out of 159 in Boutiques & Malls (Toronto, Ontario)

    Address: 16 Eastern Avenue
    Toronto, Ontario M5A 1J8
    Phone: 416.367.3906

    Average Price:  $450.00

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    2/5
    Merchandise

    Prices

    Service

    Recommended? Fugheddaboutit!
    May 07, 2010

    One of the worst customer service experiences I've ever had. I purchased a $450 market umbrella which snapped in half 8 days after I brought it home. When I went back to return it, I was told by the store's co-owner that they don't warrantee the product and that I was basically out of luck. Funny how this was not mentioned at the time of purchase, nor is it indicated anywhere on the receipt. No offer was made to contact the manufacturer on my behalf, no suggestions on repair services, no indication that the product could possibly have been faulty. This sort of lackluster, 'sux to be you', lazy customer service drives me crazy and is the reason people are abandoning independant retailers in favour of big box stores. Be forewarned: if you think you're paying top dollar for quality products and a safe purchasing environment, think again.

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