Pleasantly Surprised

I was selected by #VoilabySobeys to be one of their advocates on their newly launched grocery delivery service. I thought this was great as I have been experiencing difficulties with my normal online grocery service.

The website is easy to register and view all different products - they have products from not only Sobey’s but Farm Boy and another store I didn’t recognize (sorry) and a clearly marked ‘sales’ section. There seemed to be quite a bit of produce out of stock but it told you upfront, which was although disappointing, at least you didn’t order something that wouldn’t arrive - other online grocery stores, you don’t know this until they deliver and you have products missing.

Some products were comparable in pricing, some I thought were high but some were lower. You have to know your pricing. Their delivery fee is $7.99 and no hidden fees.

I placed my order on a Friday and received my delivery the next day and received it within the timeframe I chose....wow. Plus I received everything I ordered!

I’m lactose intolerant and unfortunately the cheese section wasn’t great but that’s not a huge issue. I got what I needed in my timeline and everything was fresh and the biggest green onions I have ever seen - very pleasantly surprised!

Pricey but worth it

I was chosen to take part in the Sobey's Voila Product Review group. I was incentivized through discounts. My experience was mostly positive. The driver that dropped down my groceries were super nice and polite. He called me several times before arriving and made sure that my cold groceries were placed in the truck refrigerator to keep the quality high. Everything arrived on time and in perfect shape. The website was easy to use and navigate for purchases.

However, there are some things to consider if you plan to try the program. First, the driver will not leave groceries to an empty home. Someone must be in the house during the pick-up. Second, not all groceries are available at all times. A lot of my groceries were removed when I selected the date. The website is also pretty new and not many details about the product is given such as the expiry date or what's in it.

Great Service to Your door!

I received a discount of $25 off $100 order and took advantage of it right away to try Voila's home grocery delivery service. From the time I opened Voila's website to the time I received my products at the door I had a great experience. Their website made it fast and easy to pick the products I wanted to buy with a side menu and sub menus categorized as well as a search bar. They also have a vast collection of products to choose from. It is very easy to add and subtract items to the grocery cart and it tallies the price as you go along. I also like that the sale items for the week are posted. I like that there are convenient 1 hour window times for delivery. The driver came to my apartment door in my high rise. I didn't have to go to the lobby. Big convenience for me! He even called and said he was 15 min. away giving me a heads up. When he arrived we went over my order and made sure it was all there. The produce I ordered was super fresh! + +
The cons about this service is I cannot collect Airmiles ordering through Voila. Also I would expect the prices of the products would be somewhat cheaper (comparing to Nofrills and Food Basics etc) since they are being picked from the warehouse and not the store itself.
..other than that:
Over all EXECELLENT service and I definitely WILL order again from Voila and I'll be telling my friends and relatives how fast and friendly and user friendly Voila website and delivery is!
Thank you Voila for a great experience!

Quick next day delivery, everything in stock but expensive.

I got an opportunity to try and review the new Sobeys grocery delivery service- Viola and received a $25 off $100 purchase through ChickAdvisor for this review. The new service sends grocery items from their warehouse, so it included items from various Sobey's stores- FarmBoy, Freshco and their Complements line. This was great because I didn't need to go to different stores for the products I wanted. I ordered things through the website yesterday evening for delivery this morning. The delivery was on time, the person was friendly and everything was extremely fresh, and the cold things were the perfect temperature. I was quite impressed because all the items that needed to be refrigerated were in bags with different coloured handles, and normally things melt a little in my car, so delivery was much better! There were some changes from normal - the person said there could be no returns, and if anything was wrong with the order, the cost of that would be credited to the next purchase, and that they normally take the plastic bags back for recycling during a subsequent order. I am very impressed with the quick service, the fact that everything I wanted was included, no mistakes were made, and how clear the pricing for delivery was ($7.99 showed on each timeslot when picking delivery). The website had pictures for all the things, which was great.
Now for some of the things that weren't as great- the website itself was somewhat frustrating. Searching for an item didn't automatically give me all the results from all the stores on the same page. I had to click on different tabs- Shop Home, or Complements, or FarmBoy or Freshco,or Well.ca and search for the same item multiple times to see the best price. I don't want to waste time trying to search through all the tabs, everything relevant should just come up on the same page regardless since it is all coming from the same warehouse anyway. I did find it hard to navigate and find certain items. I also wish that it was possible to see all the sale items based on the store instead of just on the shop home page. I don't really see the point in having multiple tabs if they don't also allow for the same search options. Additionally, it seems like there is a significantly smaller selection of items available online vs in store. I found the selection of international foods especially limited. Even basic fresh herbs like cilantro were only available in extremely small packs for way more than a regular bunch of cilantro. I did like that there was an option to see things by price and also by comparative price/100 grams, so I didn't need to calculate it myself. I realized that I ordered the wrong size of butter when it was delivered, that was my fault for picking the wrong size, but I wish the font for the product quantity was larger. Other issues included not receiving Airmiles points like I would for buying in store at Sobeys, not being able to use Sobeys gift cards for the transaction, and obviously no price matching like at Freshco.
Overall, this is a good service for quick nextday delivery of basic products. I feel like the $7.99 delivery fee is too high even with the minimum $50 order. I would have expected a lower shipping cost, or a credit towards the next purchase. I can see myself using it if I am returning from a trip and don't want to stop at the store, or if I want to send something to my parents. I don't think I will use it for my usual shopping trips though, because it was too expensive, and I much prefer earning airmiles at Sobeys, or pricematching at Freshco, or picking up fresh bakery products from Farmboy.

Easy to order and excellent delivery service!

I tried the Voila grocery delivery service and it was such an amazing experience! Thankful that I got a discount for $25 off $100 so that I was more inclined to test it out. First of all, I downloaded the app to initially put items in my cart and save things in my favourites. The app was easy to use and everything seamlessly syncs when I finalized my order on my computer. There were so many options to choose from since it was coming from the warehouse instead of the local grocery store. It was also easy to see what items were on sale and quickly compare similar items.

The delivery part was one of my favourites. The delivery driver called me 10 mins before he arrived and told me how the process works. They were so prompt and everything was fresh including my produce. If anything was broken or wrong, they'll take it off your bill. I feel like this delivery service really cares about the quality from start to finish, and I would use this service again and recommend to people I know.

Great service! Super impressed!

I have used other grocery delivery services, but Voila by Sobeys is definitely different in many ways.
For one the shipping charges are much lower then others, I mean who wouldn't pay $7.99 just for the convenience of not having to go to the grocery store....other services cost more, some much more.
The choice of products was amazing! So happy with that. And with the coupon code from ChickAdvisor for $25.00 off, that was a very nice bonus!
It was so easy to add items to your cart. The registration process was completely painless, and super simple to follow. The time window for delivery is in one hour increments, whereas some other service are longer. You choose the best delivery time and day for you. So convenient.
The driver was very friendly, and followed my directions to a tee. Because of Covid I ask that they leave the groceries on the front porch, and then I will get them once they leave. ( I have 3 high risk people in my household).
He called before hand to let me know he would arrive in about 20 minutes, and as per my instructions would put all the groceries on the porch and then knock on the front door so I know they are there. Fabulous service!
I think what really impressed me was that once I had finished adding all my items to my cart, and went to checkout, a window pops up to tell you what is not available, that is sooooo helpful! It gives you a chance to choose a different item! I absolutely LOVE LOVE LOVE this feature!
I can tell you first hand, other services do not do this and you don't find out what is missing until your order is packed and on the truck at which at that point you cannot choose another product, so you just don't get those item(s).
I also love that I get a detailed list of the products and their prices in email. If something is on sale, you will see the normal price crossed out and the sale price beside it, also a great feature!
I cannot say enough how impressed I am with this service and I will say I will no longer be using any other grocery delivery services going forward.

Convenient

I loved this experience by Sobeys. Everything came on the time and very fresh. Is very convenient, you need just few clicks and Voilà!!!
Thank you sobeys and chickadvisor for this opportunity.

New is good!

I tried this service after receiving a voucher from a product review service. The ease of ordering is pretty good tho the searches provided responses outside the search. For example I chose fruit and got both fruit and veg. Made me search for more specific items.
There were quite a few unavailable items, especially the store brand items. I find Sobeys overpriced often other than sale items so I tend to buy store brand when possible
The checkout was smooth. Delivery driver called prior to arrival as was very courteous and polite. Product arrived in good condition. In my opinion too many bags are used. I ordered several frozen pizzas of different flavours and each type was in its own bag.
Overall a good service to add to our options.

Easy and reliable, no surprises!

I normally use a different grocery store's delivery service, but tried out Voila/Sobeys as I received a great promotion/discount for their new offering.

The Voila/Sobeys website was easy to use, the prices/price per 100g etc were clearly stated. The prices, in general were good, and they had a number of good sales as well. The delivery fee was very reasonable.

I really liked that the availability for the products was precise. With other stores, I've always had to just place an order and then wait until the delivery to see what wasn't available or had to be substituted.

The only downside I found was that the range of products was somewhat smaller than I'm accustomed to, but that was easy to work around as there was still a lot offered.

The delivery was made by a super nice gentleman, and all the items were packed/bagged safely. I was slightly disappointed that the drivers are not allowed to accept tips, and the website doesn't not allow you to add one.

All in all, things were great, and I will use this service again!

Excellent Service and Products

The groceries are fresh and they keep products at the right temperature to ensure freshness! I would recommend everyone to try it out, I actually enjoyed Voila more than other grocery delivery services. They made sure to call me and let me know when they were 15 minutes away and reassured me that they would leave the groceries on the front porch. When I went to get them, the delivery driver also confirmed that he checked all temperatures and products to make sure they were good and up to standard. This is great for me as due to the Summer heat, it’s best to make sure that dairy products do not spoil!!

I received a discount as a part of a product review club chickadvisor but opinions are 100% honest.