We would like to send you notifications on the latest Product Review Club offers.

4.4/5
720 reviews
Voila by Sobeys Reviews

Description

Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area.

At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door.

The Voilà Difference.
  • We deliver from warehouse, not store. Thousands of products. No letdowns.
  • Our robots pack orders. Our teammates deliver. Safely and with less handling.
  • Guaranteed fresh. Our produce is fresh or it’s free.
  • Affordable prices. No hidden fees.
  • 1-hour delivery windows. Pick a time. We’ll deliver.

Please see our Terms & Conditions for full details.

For more info, visit voila.ca
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    3.8/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    July 18, 2020
    Ontario, Canada

    Easy to use and prompt delivery

    After registering for an account on the website, it was really easy to use. I was pleasantly surprised of the wide range of products available considering the produce were coming straight from a warehouse as opposed to an actual store. However, I found the products a bit pricey compared to the regular grocery stores but thanks to @chickadvisor, I got a discount code so it made it more affordable. The delivery was very prompt.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Yes, I would use this service again.

    I'm happy to say #voilabysobeys has made me a believer in at home grocery delivery!
    Super simple to place online order. I received my order the next day (less than 24hrs)!
    All my items were fresh, frozen (which was confirmed safe zone temperature by the delivery person) and packaged/bagged properly. Including extra bags for cleaning supplies and meats that could leak.
    I didn't mind paying a fee of $7.99 for the exceptional service that was provided. Some of their prices were a little higher than some grocery stores.
    Disclosure, I received a discount as part of a Product Review Club offer and this is solely my own opinion.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.8/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Excellent grocery delivery service!

    I received a coupon for this service through Chickadvisor, and so received a discounted rate. Overall, I found this service to be excellent! We’ve still been doing grocery pickup recently, but with this service they deliver your groceries right to your porch! The bags had different handles to show which items needed to be refrigerated, which shows that they have an excellent process going. The delivery person was right on time, very efficient and pleasant! There were also no items missing or substitutions, an issue I’ve been having a lot with grocery pickup, so I really appreciated that! In an email they said that the groceries come from a warehouse rather than a store, so the selection available was excellent! Would definitely recommend, especially if you want an efficient and time-saving service!

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Friendly service!

    I was surprised when I was picked to take part of this campaign from ChickAdvisor and Voila! By Sobeys. So to start off, I do have to disclose that I was given a coupon code discount in exchange for my honest review.

    It couldn't be easier to order groceries online, especially right now during the pandemic. Going into stores can be a little scary and overwhelming, and shopping online eliminates that. The Voila by Sobeys website is very easy to use, and I was able to schedule my delivery for the same week as I was ordering.

    You can choose your groceries based on categories or you can use the search engine. What's nice about the Sobeys site is that you can also shop from other stores in your area, so for myself I could pick groceries also from Farm Boy, and Chalo FreshCo. And, there are sale prices. Which is awesome because some of the competitors only charge regular price.

    I will say the day I placed my order, some of the items I wanted to order, said they were out of stock, so I was a little disappointed in that, however when I got my order confirmation, I was given a few days to modify my order. So the day before my order was delivered, I was able to log in and those items were then able to be added.

    The day of my delivery, I received an email to say my order was processed and it would be delivered in the time frame I picked. The driver (Emilio) called me about 15 minutes before my delivery and said he would be at my house then.

    Once he arrived he unloaded my groceries out of the refrigerated truck, rang my door bell, and stepped away giving some distance.. since we have the pandemic. When I stepped out to collect my groceries he explained how the truck is kept at a certain temperature, the bags with green handles are for cold items and bags with brown handles are for everything else that doesn't spoil. The bags are also collected by them to be recycled, but unfortunately the program is on hold right now because of the virus.

    Overall, my experience was positive. I was happy with how quickly I was able to schedule my delivery, and how friendly the driver was. My only disappointment was that although I could shop from a few stores, the selection was limited and I had to go back in and edit my order to add those items that I originally would have added the first time. I would use the service again, especially if they offered more promotions.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    5.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Voila! 100% !!!

    If you are in a hurry .. I have nothing but amazing things to say. Do it, —make the purchase, you will be Happy you did!

    In the past few weeks I have tried a few online grocery shopping retailers. I realized very quickly that my expectations were possibly a little high, or maybe I was too picky. I found that prices were high(no sale items) shipping costs seemed high and delivery windows seemed to be weeks out and very limited.
    When I received the voucher to give Voilia a try, I was interested to see what Sobeys offered.
    I will say that that my excitement grew at each step! Signup was easy, and choosing items was a breeze. Choosing delivery was also very easy! I placed my order Friday afternoon and there was availability Saturday!! Lots of delivery times were available, a HUGE PLUS!! I was also pleasantly surprised to see that there were sale items! Sobeys offers its online shoppers the same sale items that offered in store!! Such a plus!! (I didn’t feel that I was over paying!! Another PLUS!) check out was also a breeze, once I confirmed my order I noticed that Voilia offers you the opportunity (time limited 3.5hrs?) to come back and add to your order (.. who doesn’t forget something or wish they could add another item??!? Another PLUS!)
    On delivery day, I received a call from the driver informing me that he was 15mins away, he explained that once he arrived at my place he would then confirm my order and confirm the temperature of my frozen items (amazing!! Another PLUS!)
    When my items arrived, they were delivered in a true temperature controlled truck, (not a regular vehicle!) the driver was pleasant and friendly! He placed my items on the porch, frozen items were separated from the regular groceries (another PLUS!) and he explained that he confirmed the temperature of my frozen items, which were also in bags that were a little different (green handles) so I can quickly identify and handle my frozen items (a PLUS!)
    My items were awesome! My bread arrived fresh and not squished, my produce was all fresh and great quality! I had a great experience!!! Sobeys, you really stepped up and met all my expectations of what online grocery shopping and delivery should be.
    I will re-order, and I would recommend to my besties, family and neighbours Forsure!!

    I was very happy to receive a $25 voucher from ChickAdvisor to try Voila by Sobeys online grocery shopping. #VoilabySobeys

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.3/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Good option for grocery delivery - with lower delivery fee!

    Thanks to the terrific ChickAdvisor Product Review Club I received a discount code to try out a new grocery delivery service: Voila by Sobeys!

    This couldn't have come at a better time, and I'm happy to see Sobeys get into the grocery delivery game. It's super easy to register, browse a large selection of products on the website and add them to your cart. You get to take advantage of regular food prices comparable to what you would see in store, including sales.

    The driver was in my neighbourhood a couple of hours earlier than my scheduled delivery time and asked if he could possibly deliver my groceries earlier. It worked out great, and he was very courteous. The cold and frozen products were as if they had just come out of the freezer.

    Aspects that I think give this service an edge: the produce is really nice quality and has kept beautifully so far, the delivery fee is only $7.99 (vs $10+ or paying a surcharge on every item), and they tell you which items are out of stock at checkout so you can pick alternatives and don't end up with substitutions you don't want. My only disappointment was that I ended up with 4 x 2L of milk that all expire within the next 10 days, luck of the draw I guess.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.8/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Here's Your Order!

    NOTE: I received a discount as part of a Product Review Club offer.

    Thanks to @ChickAdvisor and to VOILÀ BY SOBEYS I was able to try out Voilà by Sobeys; they're an online grocery delivery service that offers thousands of groceries and everyday essentials at affordable prices.

    Placing my online order was so simple. You start off by registering and then just start by reviewing their products. You simply click on the desired product and place the quantity you'd like to receive. If you have any
    problems you simply contact them for assistance. I actually ran into a hiccup so I tried calling in and, to my surprise, learned that I didn't have to wait long for assistance. In a few seconds my issue was resolved and I was ready to return to complete my order. Once my order was placed I just had to pick my 1-hour delivery window and wait for my order to arrive. My driver Ian arrived promptly on time and was super polite. He brought my order right to my door and explained that my frozen order was at -17 degrees Celsius! In fact, if my order wasn't at a safe temperature he wouldn't have handed it to me. That's what you call safety! Everything is sourced from their new customer fulfilment centre and packed by robots to ensure that the order is packed safely and accurately, and with less handling. Wonderful to note: their produce comes with a 'it's fresh or it's free" guarantee! Personally, I didn't have to worry about it because my order was perfect ... quality product delivered on time and with a smile? THAT'S why they named their company "Voilà"! It's because "Voilà, here's your order!! LOL
    What a much needed service! Not only because of the restrictions due to COVID19, but also for lessening the burdens in our lives, getting groceries delivered to my home means that I now get freed up time to do other things!
    Unfortunately, our society has become so busy so a service like this becomes very essential. The delivery fee of $7.99 is well worth this valuable service! Toronto; you can get ready because this great service is
    expanding across the GTA! How cool is that? I would absolutely recommend this service to any and all of my followers, friends, and family because an impeccable service such as this should be shared! I'm so very
    impressed. #VoilabySobeys #GiftedService #GotItFree

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.5/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Convenient Grocery Delivery

    It was exciting to learn that Sobey's has launched a new grocery delivery service and even more exciting to receive a small gift card to try it out. The website is very easy to use, prices seem reasonable and products from Farm Boy are also available. One hour delivery time slots make the service super convenient. The only issue I experienced was with attempting to edit my order. The service allows you to edit up till the day before delivery, but there are several steps involved and I wasn't successful. Customer service was helpful in explaining what I had done wrong, so next time I'll know!
    My groceries arrived exactly within the time slot booked, and were carefully packed. Overall, I was very pleased with the experience and found it well worth the $8 service charge.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.2/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    Ontario, Canada

    Expensive but super fast service.

    Easy to set up a profile. Most things were available on the website. Categories were neatly organized so it was easy to get to the type of product that you were looking for. There was a good variety in each category of products. I like that I was able to try some Farm boy, complements or fresh Co. products as well.

    After placing your order there’s an opportunity to change your order up until it deadline. I received emails confirming my order. In the delivery instructions I asked for a phone call prior to the delivery, having kids I found this really important as I could get them settled and be free to take in my groceries when the time came. The phone call came as asked, the delivery person was very courteous and professional.

    The groceries arrived with everything being very organized , The freezer fridge and pantry items were all separated into different bags. Nothing was squished as I’ve experienced before with other delivery services. The groceries are left on your porch or dropped into your front door if you prefer without any contact with the delivery person. I did see that the delivery person was wearing a mask as they dropped off the order.

    My only criticism is that I find the price of items is very high compared to my usual grocery store of choice, which although it has no frills, is much cheaper in price. However I know people that use instant shopping services pay a large surcharge for that service. I feel Voila by Sobeys would be much better as grocery delivery slots are really available. I changed my mind a few times and was able to actually get a delivery the morning after I ordered. Delivery charge is cheaper than other grocery store.

    Flag as Spam
    Member tried this product as part of the Product Review Club®
    4.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? You Betcha!
    July 18, 2020
    New Brunswick, Canada

    New grocery delivery service

    Thank you #chickadvisor for the discount coupon to try #voila by Sobeys. It was easy to order with fast delivery and a friendly driver, Jason. The food was fresh and came at the proper temperature. Delivery is only $7.99 which is less than than some and no tipping! I will be ordering again.

    Flag as Spam
    Member tried this product as part of the Product Review Club®

    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.