New and More Convenient Way to Grocery Shop Online

I will say overall that I have not been a fan online grocery shopping. I did try it elsewhere during the pandemic and the experience was horrible. With that trip I clicked no substitutions and ended up with several substitutions and damaged groceries. When I started hearing about Voila, the premise sounded vastly different, so I thought I would give online grocery shopping another shot.

My experience with Voila was mainly good. I placed the order Tuesday night and had it delivered by Thursday. I initially chose Friday, but emailed to change delivery to Thursday. They answered quickly and easily changed it to Thursday for me. The gentleman who dropped off my groceries was very nice and friendly. I had one minor issue with one product. I ordered bread and the expiry date is 3 days from now. Ideally in a grocery store I would not choose a product expiring that soon. I reached out to Voila and after requesting a picture of it, they quickly made the problem right.

Issues for me personally:
-I found it very time consuming to go through all the products. I prefer to go through a grocery store where I can quickly grab where I know things are and get out.
-There aren't enough products, but I think that is a big "yet". They are still growing.
-I did find it more expensive than the grocery store overall. It would be nice to have a loyalty program or cheaper shipping for a certain amount spent.
-Sometimes there wasn't enough pictures and information on the product. No pictures of nutritional information and no written information about it.
-I would love to see a "Reviews" section added to all products.

Pros:
-I like that the delivery windows are so narrowed down and you can get your order quickly. Although I am concerned as they get busier that will change and it will be harder to get groceries so quickly.
-I love that you can get some Farm Boy products.
-None of my groceries were damaged and even the produce was perfect.
-Very fast and friendly customer service no matter what you need dealt with.

Overall I was pleasantly surprised with the entire experience.

*I received a $25 voucher as part of a Product Review Club offer.

Great new delivery option!

The website was very easy to use. There were many delivery time’s available as well, as early as next day! I believe the delivery fee is lower than any other delivery service I’ve tried! The delivery person was awesome. He called about 20 mins before arrival and asked if there was any special instructions he should know. When he finished handing off the groceries he asked if it was my first purchase and when I told him yes he happily explained their whole process. The products are picked by robots to minimize handling, and if there are any out of stock items they will inform you beforehand and you won’t be charged. The only think different I would like to see is the option to pay by debit at the door. Other than that it was a very easy, enjoyable experience!

Voila...Groceries at your Door!

Full disclosure, I received a $25 voucher (when I ordered $100 worth of groceries) from #chickadvisor in exchange for an honest review. I was a little skeptical at first because the delivery charge was $7.99 and Sobey's groceries tend to be more expensive than the usual places I shop, but I decided to give it a try. It was super easy to register and order all the groceries using my cell phone!

Likes
*Loved that you could shop sale items! Each category of grocery was broken down into subcategories as well as the "sale" section.
*If an item wasn't available, you couldn't even add it to your cart (unlike other stores where you only find out the item isn't available at time of pick up).
*Delivery was AWESOME! I received a call saying they would be here in 10 minutes. I was then asked if I would like the groceries left on the front step (totally non-contact) or handed off to me.
*The driver does a temperature check of the foods that should be chilled, just to be sure it didn't get too warm.

Dislikes
*The only downside was the $7.99 delivery charge...but honestly, if you ordered a large amount of groceries, the fee isn't that bad!

Excellent customer service but product availability lacking

I received a discount code to use toward the Voila service by the Product Review Club. Here are my impressions:
Pros:
- Excellent time slot availability
- Delivery arrived at the specified time and driver called twice, once to advise me that the order would be arriving within 5 minutes, and once after the order had been delivered
- Groceries were well-packed and all items were at appropriate temperatures (i.e. frozen foods were still frozen!)
- Produce and other items were well-selected: no bruises, no items near to expiry, etc
Cons
- Product availability! At the time that I placed my order, many of my typical groceries were not being offered. Nothing obscure; just things like green beans, plums, apricots, etc. So after receiving my order, I will still have to visit my local grocery store.
- Price for this service. As I mentioned, I received a coupon code to use toward my order. In the absence of that code, I might not have placed an order, since delivery costs $7.99.

Groceries delivered from the comfort of your home!

During this unfortunate pandemic it was really nice to try #VoilabySobeys and get my groceries delivered. It saved me the worry and headache to go into the store. It is so nice to pick and choose groceries from the comfort of my own home. The delivery guy was very kind and professional. Produce were fresh and nothing was damaged. This service is definitely life changing. #chickadvisor #reviews #sobeys
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*disclaimer* I received an e-voucher for my honest review 😊

A more careful delivery

You can tell there's less touching of my stuff just from entering the order.

My friend is very concerned about exposing her Mum to covid, so she was excited to hear about this new service. She's also vegan and diabetic, so she's always looking for special products. This is the grocery service for her.

The website was easy to use. The search button and categories got you to the groceries needed. It was easy to make order changes until 7:25pm the day before. (Metro gives you until before 4pm and Walmart gives you until midnight) . You know, for family members who tell you what they need AFTER you enter the order.

Products available at Voila are sold in bunches (you can't just get individual bananas, peaches, buns, anything, it's all in clusters so it has as few touches as possible).

They sell Sobeys, Farm Boy, and Chalo products. Therefore there's a large selection of gluten free, vegan, ethnic, and regular items. It comes from a warehouse, so there aren't customers picking over the stuff, and the produce is fresh guaranteed. (It is fresh, my bananas are green and peaches are *just ripe)

Their prices are the same as Sobeys (I didn't see any extra uplift). Their delivery charge is $7.99 which is lower than Walmart or Metro.

The plastic bags are better quality than Walmart, but not as sturdy as Metro. And the next time you receive a delivery, they'll take them to be recycled.

For their delivery, you can pick the hour you want them there. You can tell them special instructions on the order, but our exceptionally polite driver called ahead, confirmed instructions, told us he'd be here in 15 minutes (right on time). He put the refrigerated items in one group and non perishables in another. He was neatly dressed with gloves and mask, and the delivery truck looked like a dedicated refrigerated truck.

Overall I was happy with my order. (My friend may never leave them once they come to her area). I'd prefer more individual items as there are only 2 of us, but the delivery itself was a good price and amazing service. (And I tend to frequent places with great service)

**Please note I did receive a discount in exchange for my opinion, but it didn't affect it.

Great service!

I am a big fan of grocery delivery because I live in downtown Toronto. Everything I selected was available and I think it is cool that your groceries are packed by robots.

My delivery driver called me and said she was in the area so i was able to have my groceries delivered earlier. She was very friendly and helpful.

Personally, I think the only determining factor that would make me choose this service again would be that their delivery fee is higher than their competitors. It's 7.99 for my area whereas I pay 3.99 for others.

I did receive a voucher to try this service.

So fast and fresh

Tried @voila.ca
It was nice to select my window and they tell me what would and wouldn't be in stock
No shortages and everything looks amazing
You have shop @sobeys , @farmboymarketsltd , and @welldotca products in one order
Driver called to tell me he would be here in 10mins and then pulled out back right to my doot
Best service and products
Will be using again
@chickadvisor thanks for the chance to review
#groceries #grocerydelivery #voilabysobeys #torontogrocerydelivery #chickadvisor

#VoilabySobeys

I ordered from SObeys yesterday through Voila. I was a bit apprehensive as I have never shopped at this store but since I always order my groceries online, I decided to give this a try. The application is very easy to use and provides clear indication on prices and discounts with all items arranged per aisle.

I booked a 2 hour window for delivery and the delviery person called me an hour before to confirm the delivery and was very clear and concise on how their system works. She was very polite, understand and helpful and explained me everything. THe best thing about ordering via voila is that they also give you the option of returning any items that are crushed , broken or substitutes that we don't like. I was very impressed and will surely order if I need. The items are also very fresh but yes a bit expensive than my regular grocery store.

Good product selection and very courteous delivery

I ordered from Sobey's using Voila and had a really good experience. There was a fairly complete range of grocery items, and I liked being able to add things to the order up until the night before delivery -- I forgot a few things and was able to add them in, the order total was just recalculated.

Everything was delivered as expected, and the driver was really nice. He called a couple of hours before my scheduled time and said that he was in my neighbourhood and could deliver in 30 minutes, which worked fine for me. He even came upstairs in our condo building and delivered the boxes straight to the door, and waited while I checked the order and (on his suggestion) checked that the eggs were not cracked. Really great service compared to some of the deliveries that drop your boxes in the lobby and dash.

I received a discount voucher for using this service, I'm not sure that I would have tried it otherwise since the delivery fee is relatively high. If they had free or discounted delivery for a larger order, that would definitely be an incentive. I may use the service again if I don't want to walk out to our local grocery.