Total Disappointment

So I haven't had a café mocha in quite a while so I thought I'd get one for a treat this morning. This is what I got...🤨 I called and apparently they no longer make it with the whipped cream and chocolate shavings ?!?! If you want it with the whipped topping and chocolate shavings it costs extra. If this is truly the case, then they should be advising that it no longer comes with the toppings and asking if you would like toppings added at an additional cost. So basically I paid almost $3 for just a cup of half coffee half hot chocolate, which by the way was too disgusting to even drink. Apparently with toppings it would have cost $3.90!!! How greedy can you be Tim Hortons? The cafe mocha always came with the topping. Even your website advertises it this way. It also advertises that it is made with steamed milk which it definately wasnt. It basically tastes like burnt black coffee with a splash of watered down hot chocolate. No milk or cream anywhere in sight... ! God forbid you add the whipped topping for free that probably costs you a grand total of 10 cents with your already way over priced drink.
So I guess add this to the the long list of reasons why I keep boycotting your franchise. Uncut bagels, burnt coffee, incorrect orders, squished or stale baked goods, unprofessional or unhygenic staff and/or practices etc etc etc. Yet everytime I think I'll give it one last try, I'm quickly reminded why I left to begin with and started going to McDonalds instead.

Congratulations on yet another job NOT well done. Bravo.
At this point I'd say it's my own damn fault though for being dumb enough to give your establishment one last try🙄
Lesson learned.