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4.4/5
1105 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Easy to order groceries no need to leave the house

    So as soon as I got into the ChickAdvisor campaign to sample the Voila by Sobeys online ordering tool that I had received a discount as part of a Product Review Club offer, I figured out a date that I need groceries by and I signed up with a new account and checked out how it works.Then I went in and I put in a date that I need groceries by and it asked the time and I did that. Then I went on to add products to the cart. Its pretty easy to navigate the site and the product has images and good description as far as how many come i.e. like 5 avocados or pounds 2lb bag of oranges.I put in all the items I needed and proceeded to checkout and that was pretty straight forwards, also got confirmation emails about the order and details like time and date when it will come. On the day of the order, the driver called me ahead of time about 10 minutes and told me that he will be there in 8-10 minutes, and that he was going to put all the bags at the front door and ring the doorbell and move 6ft as per the safety protocol and that he is wearing a mask. When I opened the door everything was good and he kept his distance, told me that they checked the products that they are all there and I did too and thats all I got my grocery without leaving the house. Their customer service is great as one of the product I got wasnt good so I wrote them on the chat and everything got cleared and I got a refund right away. Easy, fast and great service.

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    3.7/5
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    Recommended? Fugheddaboutit!
    August 07, 2020
    British Columbia, Canada

    Sobey's can be expensive.

    I checked this site out but found products to be pricey. If you are looking for grocery delivery instacart.ca is a good option. Non member delivery charge is about 9.99 but i pay yearly fee of $99 for free unlimited delivery. New store options added all the time. In my area I can currently order from Fortinos, Walmart, shoppers drug mart, bulk barn, costco, m&m;food market, staples and the den (pet products). I find this site to be a better deal.

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    4.2/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Easy to use

    I used a coupon code to try Voila and I was pleasantly surprised. The staff were very friendly, the site was easy to use, produce was fresh and convenient order times . There some things that were not available that I wanted to order. Would use again.

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    4.7/5
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    Recommended? You Betcha!
    August 07, 2020
    Ontario, Canada

    Great, Easy and Quick

    I received a discount of $25.00 if I spent $100 in groceries. I created an account, and started the online shopping. The website was easy to use as the pictures are great and you can see the products and the pricing easily. Adding to the cart was easy. I was able to select a day and time, then next day. Once my grocery order hit $100.00 and I was done purchasing what I needed, I clicked on the check out, added my discount code and paid the difference on a credit card. It was as easy as that. The next day, I received a phone call from the driver saying he would be arriving within 10 mins. He was right on time in the 1 hour window that I chose. AND Voila, my groceries appeared at my door. The driver was pleasant, the truck looked great and I could see that there was a large freezer part in the back for the frozen foods. The groceries were already bagged, and were brought in a rigid container. The driver put them down, stepped back, (social distancing is in place), and waited for me to take the bags. I will be ordering from Sobey's again and using their Voila service.

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    3.0/5
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    Recommended? Fugheddaboutit!
    August 07, 2020
    Ontario, Canada

    good but expensive

    I was super excited to selected by @chickadvisor to try a new grocery service - Voila by Sobeys.
    I got a $25 discount coupon on a $100 grocery bill.
    It was an easy, smooth and a very efficient process from ordering via their website to the groceries getting delivered right outside my home.
    Everything was nicely packed and handled. I was hesitant to order fresh produce online but Voila by Sobeys surprised me, everything was super fresh. Absolutely no issues with expiry dates. The delivery was quick and everything was done professionally.
    I had to pay a delivery fee of $7.99.
    The only downside was the cost. I felt it is more expensive as compared to the other grocery stores I usually shop from.
    #VoilabySobeys

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    5.0/5
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    Recommended? You Betcha!
    August 06, 2020
    Ontario, Canada

    Online shopping made easy!

    Happiness is when you get your grocery delivered to your doorsteps! Thank you Chickadvisor for letting me try out Voila by Sobeys.

    The products were so fresh and picked as I would pick in person. I would definitely be using Sobeys again and have recommended to my family and friends:)
    The website is also very user friendly and allows me to edit my order in case I forgot something. Also, did I mention the delivery charge is cheaper then it’s competitors.

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    4.0/5
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    Recommended? You Betcha!
    August 06, 2020
    Ontario, Canada

    Very convenient

    It was so convenient to order online and receive the orders at my front door when i wanted them. I liked how the delivery team kept me updated and gave me an eta before arriving. The produce came fresh and chilled.

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    4.3/5
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    Recommended? You Betcha!
    August 06, 2020
    Ontario, Canada

    So efficient and fresh!

    Since the quarantine period began, we have tried a number of grocery delivery services. Voila is now in the list of our favourites! Selecting our grocery items was easy and clearly showed which items were out of stock for our chosen delivery date. There were no surprises when the order arrived - everything we asked for and that was "in stock" arrived with our delivery. The individual who delivered our groceries called 10 minutes before arriving, brought all of them to the door on time, and bagged them appropriately. He was wearing a mask and gloves the entire time. Refrigerated and frozen items were ice cold and very fresh.

    The one thing we thing could be improved is the variety of items and brands available. They definitely do not offer everything that is available in store, and options are limited when the one brand is sold out. More variety would earn this service a spot way ahead of their competitors!

    Updated On: August 06, 2020

    Note: I tried this product as part of the Product Review Club and received $25 off my order.

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    Member tried this product as part of the Product Review Club®
    3.7/5
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    Recommended? Fugheddaboutit!
    August 06, 2020
    Ontario, Canada

    OK experience

    I got the chance to use Voila to order groceries from Sobeys. I found the experience to be a little slow - especially waiting for items to load. I enjoy going to the grocery store to see options so I found having to search a little difficult. In terms of the value I got for the code that I #gotitfree, I found the delivery fee was too much. I would recommend this to people in a rush and have no time to go shopping. However, this discount did not seem crazy enough or the experience does not make me strive to go shopping online again.

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    4.7/5
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    Recommended? You Betcha!
    August 06, 2020
    Canada

    It’s pretty good if you buy often at sobeys

    It’s really good if Sobeys is the first option for you do your groceries, I found it a little too expensive.
    Overall just like any other delivery, which is pretty ok for me, I prefer going to the supermarket and choosing.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.