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4.4/5
770 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    July 16, 2020
    Ontario, Canada

    As easy as grocery shopping myself!

    Voila is the latest grocery delivery program offered by the Empire Group (Sobey’s, Freshco, Giant Tiger, Chaco, Farm Boy). Though I received a promo voucher for an unbiased review of the program, I was super critical given that I’ve used every single grocery deliver service in the area (Metro, Walmart, Instacart, Innabuggy, and Cornershop). I’m beyond happy about my experience. The ordering and checkout process were pain free, like walking down a virtual grocery store aisle. I loved that I could add items not just from Sobey’s but also from Farm Boy and Well.ca. I placed an order by 6pm and was able to book a delivery window for next day delivery. Delivery fee was $7.99 to pick and deliver the items which is very reasonable compared to other delivery services. I received my groceries the next day by exactly as expected with no missing items or substitutes. 10 minutes before the delivery person arrived, he called to let me know he was nearby and was super courteous. When he finished the contactless delivery to my front door, he rang the doorbell and mentioned that any items in a bag with a striped handle needed to be refrigerated or frozen. Because it came out of a refrigerated truck, everything was fresh and looked A+. I couldn’t believe the level of service.

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    4.7/5
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    Recommended? You Betcha!
    July 16, 2020
    Ontario, Canada

    Great new delivery option!

    The website was very easy to use. There were many delivery time’s available as well, as early as next day! I believe the delivery fee is lower than any other delivery service I’ve tried! The delivery person was awesome. He called about 20 mins before arrival and asked if there was any special instructions he should know. When he finished handing off the groceries he asked if it was my first purchase and when I told him yes he happily explained their whole process. The products are picked by robots to minimize handling, and if there are any out of stock items they will inform you beforehand and you won’t be charged. The only think different I would like to see is the option to pay by debit at the door. Other than that it was a very easy, enjoyable experience!

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    5.0/5
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    Recommended? You Betcha!
    July 16, 2020
    Ontario, Canada

    Voila...Groceries at your Door!

    Full disclosure, I received a $25 voucher (when I ordered $100 worth of groceries) from #chickadvisor in exchange for an honest review. I was a little skeptical at first because the delivery charge was $7.99 and Sobey's groceries tend to be more expensive than the usual places I shop, but I decided to give it a try. It was super easy to register and order all the groceries using my cell phone!

    Likes
    *Loved that you could shop sale items! Each category of grocery was broken down into subcategories as well as the "sale" section.
    *If an item wasn't available, you couldn't even add it to your cart (unlike other stores where you only find out the item isn't available at time of pick up).
    *Delivery was AWESOME! I received a call saying they would be here in 10 minutes. I was then asked if I would like the groceries left on the front step (totally non-contact) or handed off to me.
    *The driver does a temperature check of the foods that should be chilled, just to be sure it didn't get too warm.

    Dislikes
    *The only downside was the $7.99 delivery charge...but honestly, if you ordered a large amount of groceries, the fee isn't that bad!

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    5.0/5
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    Recommended? You Betcha!
    July 16, 2020
    Ontario, Canada

    Groceries delivered from the comfort of your home!

    During this unfortunate pandemic it was really nice to try #VoilabySobeys and get my groceries delivered. It saved me the worry and headache to go into the store. It is so nice to pick and choose groceries from the comfort of my own home. The delivery guy was very kind and professional. Produce were fresh and nothing was damaged. This service is definitely life changing. #chickadvisor #reviews #sobeys

    *disclaimer* I received an e-voucher for my honest review 😊

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    4.7/5
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    Recommended? You Betcha!
    July 16, 2020
    Ontario, Canada

    A more careful delivery

    You can tell there's less touching of my stuff just from entering the order.

    My friend is very concerned about exposing her Mum to covid, so she was excited to hear about this new service. She's also vegan and diabetic, so she's always looking for special products. This is the grocery service for her.

    The website was easy to use. The search button and categories got you to the groceries needed. It was easy to make order changes until 7:25pm the day before. (Metro gives you until before 4pm and Walmart gives you until midnight) . You know, for family members who tell you what they need AFTER you enter the order.

    Products available at Voila are sold in bunches (you can't just get individual bananas, peaches, buns, anything, it's all in clusters so it has as few touches as possible).

    They sell Sobeys, Farm Boy, and Chalo products. Therefore there's a large selection of gluten free, vegan, ethnic, and regular items. It comes from a warehouse, so there aren't customers picking over the stuff, and the produce is fresh guaranteed. (It is fresh, my bananas are green and peaches are *just ripe)

    Their prices are the same as Sobeys (I didn't see any extra uplift). Their delivery charge is $7.99 which is lower than Walmart or Metro.

    The plastic bags are better quality than Walmart, but not as sturdy as Metro. And the next time you receive a delivery, they'll take them to be recycled.

    For their delivery, you can pick the hour you want them there. You can tell them special instructions on the order, but our exceptionally polite driver called ahead, confirmed instructions, told us he'd be here in 15 minutes (right on time). He put the refrigerated items in one group and non perishables in another. He was neatly dressed with gloves and mask, and the delivery truck looked like a dedicated refrigerated truck.

    Overall I was happy with my order. (My friend may never leave them once they come to her area). I'd prefer more individual items as there are only 2 of us, but the delivery itself was a good price and amazing service. (And I tend to frequent places with great service)

    **Please note I did receive a discount in exchange for my opinion, but it didn't affect it.

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    4.7/5
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    Recommended? You Betcha!
    July 16, 2020
    Ontario, Canada

    Great service!

    I am a big fan of grocery delivery because I live in downtown Toronto. Everything I selected was available and I think it is cool that your groceries are packed by robots.

    My delivery driver called me and said she was in the area so i was able to have my groceries delivered earlier. She was very friendly and helpful.

    Personally, I think the only determining factor that would make me choose this service again would be that their delivery fee is higher than their competitors. It's 7.99 for my area whereas I pay 3.99 for others.

    I did receive a voucher to try this service.

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    5.0/5
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    Anonymous
    July 16, 2020
    Ontario, Canada

    So fast and fresh

    Tried @voila.ca
    It was nice to select my window and they tell me what would and wouldn't be in stock
    No shortages and everything looks amazing
    You have shop @sobeys , @farmboymarketsltd , and @welldotca products in one order
    Driver called to tell me he would be here in 10mins and then pulled out back right to my doot
    Best service and products
    Will be using again
    @chickadvisor thanks for the chance to review
    #groceries #grocerydelivery #voilabysobeys #torontogrocerydelivery #chickadvisor

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    5.0/5
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    July 16, 2020
    Ontario, Canada

    #VoilabySobeys

    I ordered from SObeys yesterday through Voila. I was a bit apprehensive as I have never shopped at this store but since I always order my groceries online, I decided to give this a try. The application is very easy to use and provides clear indication on prices and discounts with all items arranged per aisle.

    I booked a 2 hour window for delivery and the delviery person called me an hour before to confirm the delivery and was very clear and concise on how their system works. She was very polite, understand and helpful and explained me everything. THe best thing about ordering via voila is that they also give you the option of returning any items that are crushed , broken or substitutes that we don't like. I was very impressed and will surely order if I need. The items are also very fresh but yes a bit expensive than my regular grocery store.

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    4.7/5
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    Recommended? You Betcha!
    July 16, 2020
    Alberta, Canada

    Good product selection and very courteous delivery

    I ordered from Sobey's using Voila and had a really good experience. There was a fairly complete range of grocery items, and I liked being able to add things to the order up until the night before delivery -- I forgot a few things and was able to add them in, the order total was just recalculated.

    Everything was delivered as expected, and the driver was really nice. He called a couple of hours before my scheduled time and said that he was in my neighbourhood and could deliver in 30 minutes, which worked fine for me. He even came upstairs in our condo building and delivered the boxes straight to the door, and waited while I checked the order and (on his suggestion) checked that the eggs were not cracked. Really great service compared to some of the deliveries that drop your boxes in the lobby and dash.

    I received a discount voucher for using this service, I'm not sure that I would have tried it otherwise since the delivery fee is relatively high. If they had free or discounted delivery for a larger order, that would definitely be an incentive. I may use the service again if I don't want to walk out to our local grocery.

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    5.0/5
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    July 15, 2020
    Ontario, Canada

    Quality items delivered with friendly service

    I received my first order from Voila by Sobeys. Overall, I was quite impressed. There were several items on sale that were significantly cheaper than locations that I could walk to. I have used grovery delivery services before and find the quality of the produce to be quite variable. With today's delivery by Voila, all of the produce was fresh and of high quality. I appreciated that the delivery man called me to give me a 10 minute heads up that he was on his way and promptly called upon arrival to my condo. I would recommend this service to a friend as it was exactly what I was hoping and more. I received a promo through ChickAdvisor where I received $25 off my total bill.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.