I usually love products from The Body Shop, but this is a product I will not be purchasing again. For $18 I expected a fairly good cleanser. It is a cream type texture but it doesn't seem to do anything on my skin. Feels like I'm not even washing my face, doesn't give me the nice fresh feeling after I wash my face with other products. Scent is light which is good. The bottle is very poorly made, the bottle feels like it's filled with air almost? In order to put the cleanser in my hand I have to shake it up and down like a ketchup bottle and the bottle sorta flattens and folds after squeezing the face wash out. I don't know, maybe this product works for some people but I was personally very disappointed in this purchase.