Donato Salon and Spa ~ Square One - Toronto



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HELLO

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Recommended?Fugheddaboutit!
elizcheung
My overall rating
On:Dec 18, 2008
2 out of 2 chicks found this useful
elizcheung has 1  review


I should have read the previous comment. I went to the one in Mississauga and Senior Stylist Leo took care of it. Acutually, I would like to have my hair curl but not too curly. All he said was loose will last for two months and curly will last for three months. He did not even explain what he is going to make it or his idea. As a result, I only got my ahir cut short, and very curly, just like explosion. No style at all, not even a bit as they stated in their website that the stylist will have consultation with customers. No, not at all. Service worse that those cheaper salon. No one gave you any tissure to wipe off water of perm chemical. Not even to ask you if you like it after the hair done. Totally disappointed experience for me. Will not go back there again. I have written them an e-mail to inform them of my feeling, but no rely, no one even to bother to get back to you.


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.

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Recommended?You Betcha!
Stephanie A.
My overall rating
On:Nov 27, 2008
0 out of 0 chicks found this useful
Stephanie A. has 1  review


I have been a customer at Donato's for the last 8 years. I usually go to the Mississauga location with the exception of living downtown for two years where I found it easier to go to the Yorkdale location. I have mostly stuck with the same stylists, Sam and Aileen ( no longer there :( ) and have never had a bad experience to date. My last visit, (Nov. 08) was an emergency/crisis one because during a trip to Montreal I had decided to have my bangs trimmed and the stylist there went all out which left me with uneven bangs and lopsided hair (which cost me 60$!!) For a cut I didn't even authorize! I unfortunately, could not return to the salon to have it fixed because we left the very next day. So, I made an appointment at Donato's with Sam, as soon as I could and we tried to fix the damage. I had originally wanted to grow my hair out so Sam basically tried to blend in the rest of my hair. We even tried to add extensions from the Jessica Simpson "hairdo." line but it looked like a bad mullet in all honesty! Within few days I had decided that I would just revert to chopping off my hair and starting over because even with my hair blended I was still unhappy, however I was concerned at having paid $60 originally plus another $50 to fix the damage caused by the other stylist. I gave Donato's a call, asked for customer service where we discussed a re-do policy. If you file your concerns within a 7 day period after your service, you MAY be entitled to a re-do or to an appropriate compensation. This is up to a manger's discretion, however if you have a viable reason, I do not see why they would not be willing to help you. As a result, a few days later I was booked for a re-do (free of charge) and I am now very satisfied with my haircut.

I gave Donato's a slightly lower rating for price because some of the services can run pretty high financially and sometimes the salon is so busy that I have trouble enjoying the atmosphere intended for relaxation.

* My advice is to call or speak to customer service, voice your concerns for the service you received and ask what options you have. Most businesses are willing to resolve issues depending on the circumstance rather than lose customers.*


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.

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Recommended?Fugheddaboutit!
lalalisa
My overall rating
On:Jun 02, 2008
4 out of 4 chicks found this useful
lalalisa has 1  review


Going to Donato salon to do my hair was the biggest mistake I ever made. I ended up spending $160 on Just Dying my hair, the girl pushed me into getting streaks although i repeatidly told her i dont like the look of streaks, and she reassured me that it would not look streaky and would be well worth it. Well stupid me believed her. In the end i ended up with brassy looking stripes at the top of my head, it looked exactly like the old school highlighting kits u buy at the drugstore with the little cap...Very unproffessional looking and definately not worth $160. When i went back two days later to fix the brassiness...all they did was cover the streaks, which was ok because the streaks were Horrible...But i ended up paying them $160 for one solid colour. Girls...If u want to look hot Do NoT go to this place. Maybe they have one or two people who do an ok job...But seriously, it was way too overpriced. The same day, my hair cut cost me an additional $95, but it was just mediocre, not horrible...but nothing special. I thought by paying that much money i would be leaving there looking hot and faboulous...But that was very stupid of me. I will be going back to my old hairdresser who was awsome in the first place I have no idea why i decided to try somewhere new.


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.

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Recommended?You Betcha!
Bebegurl23
My overall rating
On:Apr 27, 2007
2 out of 4 chicks found this useful
Bebegurl23 has 3  reviews


Well i go to the Donato Hair Salon at Square one in Mississauga. If your a little worry in terms of pricing go with a Talen Salon Stylist for $35.00. I personally love Sam hes great, really knows his stuff really well, very helpful in terms of what you want and will listen and occassionally will put in some ideas of what he thinks is good for ur hair. For 35.00 you get not only a good hair consultation but a great scalp message which Sam does great. Hes very young and hip and very trendy so he knows whats in and whats out and he adds his personaly creativity to your hair which you will love. Ive been going to him for the past 6 months. As well, I get my eyebrows done here mira does a great job hes very talented and knows how to really make sure your happy with your shape of your eyebrows. You can choose plucking or waxing whichever you prefer all the girls there are very knowledgable with what there doing.

Great Place highly recommend if you stick to Sam and Mira for Eyebrows


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.

Price
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Recommended?Fugheddaboutit!
t24philip
My overall rating
On:Nov 09, 2006
6 out of 6 chicks found this useful
t24philip has 2  reviews


I've been to Donato's 3 times.
The first time I had Mira (Meera?) who was AMAZING!! She listened to me, and gave me the best cut I've ever had. Sadly, she is no longer there.

The second time I had Sadaliya (sp?) who was even BETTER than Mira. Sadly, SHE TOO is no longer there.

The third time I had Pasquali who gave me the WORST haircut EVER. He talked the WHOLE.TIME. Very disappointed. My sister got Emily who was very good, but guess what, she is ALSO no longer there.
Pasquali is though. :(

And nobody there can tell me where Mira, Sadaliya or Emily have gone....so sad 'cause they were the best ones there.


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.

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Recommended?You Betcha!
PitaPocket
My overall rating
On:Aug 23, 2006
3 out of 3 chicks found this useful
PitaPocket has 2  reviews


This salon is so busy all the time, doesn't always feel like they are spending the time getting to know their clients. I have been there 3 different times trying to find a good stylist, but haven't been able to connect with one.


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.

Price
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Recommended?You Betcha!
martac
My overall rating
On:Aug 07, 2006
1 out of 4 chicks found this useful
martac has 1  review


great service and great staff


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.

Price
Ambiance
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Recommended?You Betcha!
Naudia
My overall rating
On:Jul 25, 2006
2 out of 3 chicks found this useful
Naudia has 3  reviews


The 1st stylist (beginner) did not do a good job on my updo and another stylist who was also working on our bridal party took once glimpse at my sad face and in a matter of minutes started working on my hair! He was good and fast and did exactly what I was looking for with a hint of pizzazz! I was really glad he did my hair in the end. I would definately go there again!


[ back to top ] This review is the subjective opinion of a ChickAdvisor member and not of ChickAdvisor Inc.


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