Too much hassle

Got a discount voucher to try the availability service so gave it a shot. With COVID and a newborn I’ve relied on grocery delivery services for the last few months. Since we are active Sobey’s shoppers Voila seemed like the perfect solution. Ordering on the app was simple enough. I couldn’t get a delivery time till the next day, despite the advertising claims of delivery within a hour. Slightly inconvenient because I was looking for items I needed for dinner but overall not a huge problem.
I did not like the delivery process at all. Where other delivery services offer the contactless delivery and will leave my order at my front door upon request, the Voila driver insisted on me meeting him outside. The driver called before he arrived and even though I asked for the groceries to be left outside he pretty much refused. With COVID and all other services offering contactless delivery I was extremely disappointed that Voila wasn’t taking the same precautions.

Has potential, but needs work

I received a discount code from chick advisor to try voila by sobeys, I was pretty excited because the idea of your groceries just showing up is awesome!

Sadly voila did not impress me. From the get go I noticed almost every item I wanted was greyed out and “unavailable” which made it super inconvenient, if it weren’t for the review I committed to I would not have followed through with an order. I really struggled to hit the minimum order, thankfully they had a lot of great farm boy items to choose from and I managed to put together a decent cart, although a lot of my groceries I will still have to go buy elsewhere.

If everything was in stock and they had a larger selection of products I think this would work. Hopefully in the future that is rectified.

I will say however that the actually delivery portion was phenomenal! The delivery driver called me about 15 minutes prior to arriving to arrange everything, dealing with him was the best part of the experience. He every checked the groceries before leaving.

The quality of the products is great, it’s just the lack of selection which leaves me not wanting to use the service again.

Too expensive, not enough products

Voila by Sobeys might be worth it if they had more diverse items available, but I keep kosher and I was unable to get any kosher meat or cheese using this service. Therefore it too hard to reach the $50 minimum for free delivery, and the service is not worth using at all.

Pros and cons

I received a $25 off $100 voucher in exchange for my review of Sobey's new grocery delivery service, Voila. I am an avid online grocery shopper and have tried both PC and Walmart's versions of this services, which all have their pros and cons, and I would say the same about Sobeys.

Pros: Site was easy to navigate, small selection of Farm Boy and Well products available, no surprise substitutions

Cons: Lots of items out of stock and/or not available online, markup on items, very expensive delivery fee ($7.99)

Ultimately because of the cons, I was not able to fill my cart with enough to meet the $90 threshold for this promotion, and did not place my order, so I cannot speak to the delivery process. I would be more inclined to try again with a smaller threshold and perhaps a smaller delivery fee.

Too many items out of stock!

I love shopping at Sobey‘s so when I heard about this service, I was very excited. I got even more excited when I heard that Sobeys had teamed up with farmboy and well.ca. Signing up was easy enough and my desired delivery day and time were available. I started adding items to my shopping cart but suddenly I started seeing that a lot of the items that I needed were out of stock. Items like fresh sweet peppers, zucchini, celery, fresh corn etc. I feel like those items should be easy to come by. Also, some items I wanted aren’t even carried by them online which is strange since I have bought them in store. The service requires a $50 minimum which is fine but since I was doing a promotion through ChickAdvisor, I had to spend a minimum of $100. Since so many items were out of stock, I was not able to get enough groceries to make that amount. I found this promotion not worth the time or savings because I still would’ve had to pay $7.99 for the delivery. I’m very disappointed.