Pricing is not competitive and selection is poor

I've been using online services to order groceries for the last 2 years so this is not a new process to me. I typically use it to order heavier/bulk items (like quinoa, cereal, etc.) and pantry/dry goods (like chicken broth, nuts, etc.) since these are the items that are the worst to carry when you live in a condo with no car. Since I live in an extremely accessible area for grocery shopping - I have 3 within a 10 min walking distance, I prefer to get my fresh foods in person. It also gives me a chance to check out the sales.

I found it very hard to build a cart over $100 with Voila for Sobeys between their poor selection and average prices. The selection is extremely generic and I can typically buy something cheaper elsewhere. The $7.99 delivery fee is a bit steep as well. I believe Instacart only charges $3.99 AND they have a wider selection since they partner with many stores. I find it hard to shop for fresh food also because of the expiry dates & inability to see the quality myself. With Instacart, I have the ability to make notes like "please pick raw bananas".

I received a discount voucher in exchange for an honest review. I did not finalize my purchase since I found it really hard to built a cart with $100 worth of groceries (it's a lot for a single person and I prefer to diversify my purchases such as at farmer's markets to support local or other grocery stores with wider selections)

Not the best way to get my groceries

I have been online ordering/click-and-collecting my groceries for years from various stores. I was excited to try a new one. But I was not impressed.

Cons: There was no way to view their flyer on the ordering site to see what was on special. Some basic things were unavailable (such as bananas), the delivery fee ($7.99) seems high since I can click-and-collect for no charge and often get offers for free delivery form other stores. There was no option to leave a message for the person who was selecting my food. I was given a MASSIVE melon, but only wanted a small one, which I would have specified if there was somewhere to leave a message. Expiry dates were shorter than I would have preferred.

Pros: The delivery was on time and the delivery people called ahead and were friendly. All of the items I ordered were available without substitutions. My cold/frozen items were still cold/frozen.

Overall, I would not use this service again.

Thank you to the Product Review club for the discount on my first order in exchange for this honest opinion.

good but expensive

I was super excited to selected by @chickadvisor to try a new grocery service - Voila by Sobeys.
I got a $25 discount coupon on a $100 grocery bill.
It was an easy, smooth and a very efficient process from ordering via their website to the groceries getting delivered right outside my home.
Everything was nicely packed and handled. I was hesitant to order fresh produce online but Voila by Sobeys surprised me, everything was super fresh. Absolutely no issues with expiry dates. The delivery was quick and everything was done professionally.
I had to pay a delivery fee of $7.99.
The only downside was the cost. I felt it is more expensive as compared to the other grocery stores I usually shop from.
#VoilabySobeys

Too expensive delivery fee

Service is good and sobeys items r amaizng and fresh however i live reallyyy near sobeys so its cheaper for me to walkin and order also delivery should be calculated depending on distance not a flat rate
I dont think i will use this free service i got from this website not worth it too expensive also sobeys doesnt even price match plus a deliver fee is tooo expensive

Convenient but too expensive

It was nice to try Sobeys Voila service with the $25 discount off of $100. I don’t usually shop at Sobeys because there are no stores nearby. The Voila service covers my home address.

I normally use the service from Loblaws whereby I pick up my purchases at a nearby Shoppers Drug Mart. This service costs $3 or free if you pay the annual fee on the President’s Choice card. I found the Voila delivery fee to be expensive. I liked that you could narrow the delivery window, even at 7:00 am if you wanted.

I had difficulties shopping at Sobeys as it is not one of my regular grocery stores and I found the prices of most items to be on the high side.

I probably won’t use the #VoilabySobeys service again.

Voilà by Sobeys

I found the prices quite high with no option to price match (which I do weekly) I won't personally be using this service in the future. However, the service and smiles you get made it an absolutely wonderful experience. Everything is very convenient and well thought out. Thank-you #ChickAdvisor for allowing me this experience😊👍

Mixed Feelings About This

I received a $25 voucher for when I spent $100. Sobeys is so expensive. I bought a cart full of pantry and baby items and I know I could finds these things cheaper at RCSS or Walmart. the online interface was simple and easy to navigate with a quick checkout process. Delivery was also $7.99 which I also found way too expensive and unreasonable. Delivery was seamless, right on time and my delivery guy was so professional and super friendly. He called me when he was 3 minutes away which was great because I was just about to head into a work meeting and I was able to ask him ti refrain from ringing the doorbell because the baby was asleep. Overall, I would never use this service again with the main reasons being overpriced delivery fee and overpriced products in general that I am able to get cheaper.

Convenient grocery shopping

I sampled this program through ChickAdvisor. Since the beginning of COVID-19, I have been trying to avoid grocery stores at all cost. Sobey's Voila service is a great way to get your groceries without having to go to the store. It was easy to use and I was able to get delivery just a couple days later (almost impossible with other grocery delivery services). I was a bit disappointed with vegetarian protein selection (veggie sausages, tofu, etc.), I would have liked more variety. Also, some of the produce went bad after only a couple days.

Convenient but expensive

This was my very first time ordering groceries to my home - I've never done home delivery before. The Voila website was easy to navigate and had a nice selection of products to choose from. I did some research and apparently the fulfillment centre employs robots to pick out your groceries, which then send them to human workers who bag them and ship them out. I really like that there is limited human contact with the groceries I'm ordering, which during the pandemic is reassuring.
I'm hesitant however to shell out the $7.99 delivery fee - a cost which over time adds up to a huge extra expense for the convenience of avoiding visiting stores. On top of that, Sobeys prices are higher than other similar retailers. It'll save me a lot more money to make a trip to Metro or Loblaw for the same products. So, this service is not for me, but I can see the appeal.

Expensive products

I do not think I'd order from Sobeys again unless I had a gift card. The same products you find in other stores such as no frills are alot more expensive in Sobeys. It's good they started a delivery service for those that shop there and don't drive because it helps make it more convenient. Other then that I don't feel I'd order again.