Great team

I have placed a voila order to pick up but was not able to pick it up at the same time I planned. Called the customer service and they were very understanding and gave me the whole day to pick it up, called me later to confirm that they will be available until 9 pm and I am very welcome to come at anytime. I arrived and It was very easy to call them to bring out the order. They placed the order nicely in my car and asked about substitutions. Later I received an email refunding me the difference of my substitute and charged me for the original item I ordered. Very professional packaging and super sweet staff. Will diffidently use this service again . They also have many time slots were the service is FREE. Which is not an option in many other pickup services.A very nice message was left in the bag with discount code to use towards my next purchase.. Highly recommend VOILA

I’ve already used Voila again!

After using Instacarts service previously, I was a bit skeptical of Voila - but they definitely exceeded my expectations. It took only 10 minutes from the time we confirmed we were in the parking spot for them to bring out the order and carefully pack it in the trunk of the car. We got some great quality meat and have eaten some amazing steaks for dinner!

Same Day Pickup!!!!!!

It was fantastic to be able to get same day pick up! Site was easy to use, prices seemed good and the service from the staff was fantastic.

All my items were packed nice and items picked for me seemed like the same I would have grabbed for myself.

Voila! Your groceries just like that!

I don't often shop for groceries online but Voila makes it very easy to shop and use. I would consider using this service again if I needed or wanted to shop online for groceries.

Easy process

Overall it was a very easy process. Our family have used online curbside pickup for Superstore and I can definitely say the website for Voila by Safeway was a much easier process than Superstore by far! The website didnt lag and it was easy to look for items that I needed. I also love that they give you free pick up on certain days so instead of having the items picked up on Saturday which would have cost us 3.99 we opt for the Monday free pick up around 7-9pm. This also gave me plenty of time to add or change my cart before the pick up time which was great because I actually forgot a couple of items and was able to add it onto the list before Monday's pick up.

Now for the items in my cart, there was a couple of things that I wasnt able to get and they ended up refunding me which was communicated to me prior and it was not added to the receipt! You would think that when things arent in stock and you never received it, you wouldnt be charged for it right? well Superstore did that to me ONCE TOO MANY TIME and I appreciate that Voila did not do this to me. The refund process was quick and easy unlike Superstore which they told me a refund could take up to a month for a $4 extra charge. On top of that, I received ALL of my items which again I had issues with when I did Superstore curbside pick up.

The only thing I was quite disappointed was my mangos. I purchased 6 mangos which were on sale but so far 2 of them have gone bad. I still got 3 remaining but it felt like such a waste that I had to throw them away. I guess with curbside pick up the downside is that you are not able to pick your own fruits and veggies but would hope that the person picking them out would look for the best one for you and not just grab whatever they see right away.

Overall my experience with Voila has been great and would consider using them again since they are closer. The only reason why I say "maybe" is because the pricing still doesnt beat Superstore on many things and even with the free curbside, it does add up on the bill.

Time Saver

I’m a mom of four, working and doing a masters program. I have zero time!!
I’ve been hesitant to allow others to shop for me but Voila is a game changer! I only tried it because Chickadvisor gave me a coupon and I’m so glad I did! Now, I have a running list, am able to pick up groceries in between classes! I’ve timed them on every order and I get all my groceries within 3 minutes! It has made my life 100x easier and I will never shop for myself again or at least until I graduate lol

Super convenient

It was easy to use the website and I could even change my order up to 8pm the night before. I got 99% of what I ordered and it was all good quality. Only took 5 min to pick it up and was ready for me early. Will definitely use again

Quick and easy grocery pickup!

I was so lucky to receive an incentive discount code from Chick Advisor and Sobeys for their curbside puckup grocery order! They app/website was so incredibly easy to use and search for what I wanted and to see what was on sale! They even list the cost per item or cost per grams. A great feature for a budget shopper!! The pickup was quick and easy. You just pull up into the numbered parking spot and call or text the number to say that you are there and they come outside within a few minutes! You also get a confirmation email with any changes they had to make and she confirmed I was ok with the changes at my car window! They use paper bags unless you have your own bags. ( for a slight cost ) and pack them so neatly in your trunk!!

Easy and Quick

Voilà by Safeway Curbside Pickup is exactly as the name sounds. Quick and easy. No need to worry about running into the store. The website is easy to use with clear images. The email update clearly shows the items you are getting and what is out of stock. No surprises!

Picked an evening pick up on the way home with children. Loved that I could get all our essentials without leaving the car.

Safeway also offers a bagless experience. No plastic bags! All our groceries were carefully transferred by the employee to our own grocery bags.

Easy & convenient!!

I found using the Voila on line ordering for Sobeys! It was so easy and had an excellent selection of items. My items were fresh and chosen as I had asked.