Convenient

I tried out the new Voila curbside pickup service at Safeway. It's convenient and easy. The clerk that dropped off my groceries was pretty nice. Explained that they weren't able to substitute one item so instead gave the smaller bottle of it for me free instead. There was an issue of them accidentally substituting a more expensive item which they usually don't do so there was an email the next day telling me that there won't be an extra charge and refund will be given back to me. There is a pick up fee for the daytime but there are two hours in the evening where they provide free of charge. If you have kids and want to avoid the charge it might be an inconvenience since it is right almost during the kids' bedtimes.

Easy ordering and quick pickup

Had a great overall experience with Voila. The products were easy to find on the app and was nice to see what was on sale. Pick up was really quick and the delivery person was very friendly. I had one item that they couldn’t fulfill which I thought was pretty decent compared to the handful I normally get with Superstore pick up.

Wonderful service

I really how excited about it & how very easy to use the website for the Voilà shopping & then to go to pick it up
but I will still use that service again

Terrible time options

I received a free $25 when you spend $100 code, but I couldn’t even use it. The options for pickup time are horrible. There was never anything when I looked until the next day (which wasn’t helpful). I also found the search incorrect and would say things weren’t there, when really they were listed as something different. I was really hopeful for this service, but there was no convenience at all.

Great service!

I highly recommend the Safeway curbside pickup. The process of ordering online and picking it up curbside was a game changer! I had my kids in the car, we were returning from school and I was able to pick up groceries without leaving the car. Staff were friendly and efficient . The process was seemless. Order was easy. I felt very spoiled with the service. I will be using Safeway curbside pick up again for my grocery needs. Helped to fill my fridge for my family of 5!

Easy to Use!

This service was really great especially with a baby and in the rain. I appreciated the time savings of not having to walk through the entire store to get what I needed, as well as the great customer service and selection. Would highly recommend!

Can't make adjustments to billing in store

Website is easy to navigate and the check out process also. When i got my final purchase receipt by email i noticed that certain products were not charged accurately for a $10 savings as stated in the flyer when you bought a certain amount. I contacted Sobey’s when picking up the order and apparently I would have to call Voila that they cannot do a refund for the sales price in store for the difference. This was a huge turn off i won't be using this service again and will be sticking to Superstore's online service who can correct their pricing errors in store for you.

Great service!

First time using this at Sobeys. I’m normally a superstore shopper.
Everything was easy from selecting product to ordering to pickup. The person who loaded my order was super friendly!

Great service

Great service provided. Fresh products chosen with care. Love it overall and will be using it again, as a busy mom I really appreciate this type of services

Freshest produce ever!

This was honestly the best pickup ever. It was quick, the produce was as fresh as if I chose it myself and everything in my order was correct. They even refund you the substitution amount if they had to make any changes.